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Richard Coronado personal email
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Desktop Support Technician - Windows 7, Enterprise Desktop Support Technician
Rsquared Technologies, Llc
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Co-OwnerRsquared Technologies, Llc Jul 2018 - PresentSugar Land, Texas, United States
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It ManagerBconnected Technologies Jul 2012 - May 2017Stafford, TxCoordinate the daily schedules and facilitate the matters in ticketing system for Tier 1 support staff, prioritize the workflow for all new and existing client matters and distribute accordingly. Assist the Tier 3 Server team with daily task of Active Directory User Management and Deskside permissions to server resources. Office365 setup, configure and management of migration and daily usage. Create, manage and assign new user Active Directory accounts and Exchange (email). Assist to Tier 3 Server team in troubleshooting of server issues and document findings for recommended resolutions. Troubleshoot and resolve matters escalated from Tier 1 staff for further investigation and educate the Tier 1 staff of issue/resolution. Continued education of Tier 1 staff of new client request and procedures (as needed). Client liaison from management and address issues in scope of position. Troubleshoot server side maintenance and scheduling of upcoming maintenance through communication with Client/Staff for any down-time
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Helpdesk SupportBconnected Technologies Jul 2012 - Apr 2017Houston, Texas Areao Provide On-site First and Second Level Desktop Support of 800 Plus clients both locally and remotely as part of an I.T. Team on a Windows 2003/2008 Domaino Working and Logging of trouble tickets in Manage Engine Help Desk System.o Installation, Configuration, Troubleshooting and Repair of Desktops and Laptops with XP Pro Windows 7 Pro 32bit/64bit, as well as OSX Mac Book Pro’s o Installation ,configuration, and troubleshooting of Software o User account creations, NTFS File Permissionso Virus, Mal-ware, and Spy-ware detection and removalo Installation and configuration Outlook 2007 and 2010o Logging of trouble tickets in Manage Engine Service Desk Software o Creating Knowledge-base articles for future reference of "known issues" o Malicious Code/Virus Training for Users.o Network Printer Installation, Maintenance, and Supporto Basic Network Troubleshootingo Local Machine Group Policieso Desktop and Laptop Hardware Upgrades
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Administrative AssistantCorporate Move Consulting Inc. Aug 2011 - Jul 2012 -
Administrative AssistantLone Star Rebar Mar 2008 - May 2009
Richard Coronado Skills
Richard Coronado Education Details
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Reagan High School
Frequently Asked Questions about Richard Coronado
What company does Richard Coronado work for?
Richard Coronado works for Rsquared Technologies, Llc
What is Richard Coronado's role at the current company?
Richard Coronado's current role is Owner & Operator for Technology Services.
What is Richard Coronado's email address?
Richard Coronado's email address is ri****@****ttx.com
What is Richard Coronado's direct phone number?
Richard Coronado's direct phone number is 713721*****
What schools did Richard Coronado attend?
Richard Coronado attended Reagan High School.
What skills is Richard Coronado known for?
Richard Coronado has skills like Windows 7, Microsoft Office, Windows Xp, Laptops, Networking, Computer Hardware, Help Desk Support, Active Directory, Outlook, Group Policy, Microsoft Exchange, Windows Server.
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Richard Coronado
San Francisco, Ca1grubhub.com -
Richard Coronado
Hartland, Wi2ge.com, ge.com -
Richard Coronado
Lahaina, Hi
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