Head of the Technology Business Partnering function with accountability for IT Business Relationships and Business Applications Management.

Business Systems management of the Investment applications RID and rhymeSIGHT

Application support management for the Partnership's operational IT Estate.Responsibilities Include:• Manage and lead the Incident Management process• Manage and lead the problem Management process• Support the effective and efficient management of Service introduction and transition into the operational IT estate• Define the partnership’s configuration and release management policies and procedures• Manage the support team’s resource planning and budget• Work with suppliers/vendors to ensure quality of service• Develop, appraise and motivate the application support analysts• Collect and analyse SLA and KPI metrics• Consolidate the implementation of ITIL within Application Support• Project manage application upgrades

AIS Application Support Manager with responsibility for vendor packages in the Private Equity and Real Estate space.Responsibilities include:IT Service ManagementIncident and Request ManagementContinual Service ImprovementTactical ManagementStrategic DirectionTalent acquisition, retention, development and leadership

I was the principal Technology Support Project Manager, with additional responsibility for setting up a mini-PMO within Technology Support..

With the division of the custody and registry businesses I set up and led the registry business support team based in Adelaide.My main domains were the systems underpinning the administration of the Unit Trust, Wrap and Superannuation products.

Maintenance and support of the custody and registry systems.DEC/Vax, Windows and Unix environments with programming predominantly in COBOL, Powerbuilder, & SQL.Systems including trade, settlement, reconcilation, unit trust registry, superannuation registry, share registry & cash management.

Application development and maintenance in the general insurance domain.Predominantly working with COBOL.

Maintained and provided production support for a series of direct mail related software. Predominantly coding in COBOL.Infamously asked to undo the proactive bug fix I had implemented in a direct mail extract.

I converted a major COBOL program into CQCS and wrote a stock-taking application for BHP Stainless.

Working in a DEC environment I wrote and maintained programs predominantly in the business directory domain. Used COBOL, SQL, Pick Basic and CQCS.