Richard Crowley

Richard Crowley Email and Phone Number

Experienced operations leader with in-depth knowledge of contact center and workforce management. @ Xceedance
Richard Crowley's Location
Bellingham, Massachusetts, United States, United States
Richard Crowley's Contact Details

Richard Crowley personal email

n/a

Richard Crowley phone numbers

About Richard Crowley

Experienced Service Professional with a demonstrated history of working in the information technology and services industry. Strong operations professional skilled in Customer Relationship Management (CRM), Workforce Management, Contact Centers, Business Process Outsourcing (BPO), and Outsourcing.

Richard Crowley's Current Company Details
Xceedance

Xceedance

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Experienced operations leader with in-depth knowledge of contact center and workforce management.
Richard Crowley Work Experience Details
  • Xceedance
    Vice President- North America Operations
    Xceedance Sep 2023 - Present
    Boston, Ma, Us
    Leading the North American Xceedance operations team that includes contact center, policy services/,underwriting, and print & mail.
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  • Ntt Data Services
    Director, Provider Services
    Ntt Data Services Apr 2018 - Sep 2023
    Plano, Texas, Us
    I managed and lead a multi-site Provider Service Team that includes Call Center, Back-Office, Quality Assurance, Workforce Management, and Reporting and Analytics.
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  • Arbella Insurance Group
    Customer Service Center Manager
    Arbella Insurance Group Dec 2013 - Feb 2018
    Quincy, Ma, Us
    As Customer Service Center Manager, I managed the Customer Service Department who is responsible for handling inquiries from policy holders and independent agents.
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  • Mercer
    Director, Workforce Management
    Mercer Jan 2009 - Dec 2013
    New York, Ny, Us
    As the Director of Workforce Management I managed a team of professionals who provide all forecasting, staffing scheduling, reporting, and call routing for a 4 site call center organization.
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  • Mercer
    Principal, Call Center Director
    Mercer Jan 2005 - Dec 2008
    New York, Ny, Us
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  • Putnam Investments
    Assistant Vice President
    Putnam Investments 1994 - 2004
    Boston, Massachusetts, Us
    View

Richard Crowley Skills

Leadership Customer Experience Bpo Employee Engagement Human Resources Call Center Forecasting Workforce Planning Vendor Management Team Management Process Improvement Talent Acquisition Workforce Management Financial Services Talent Management Operations Management Contact Centers Temporary Placement Change Management Customer Service Business Process Improvement Call Center Development Outsourcing Benefits Administration Call Centers Service Delivery Crm Employee Benefits Performance Management

Richard Crowley Education Details

  • Dean College
    Dean College
    Business

Frequently Asked Questions about Richard Crowley

What company does Richard Crowley work for?

Richard Crowley works for Xceedance

What is Richard Crowley's role at the current company?

Richard Crowley's current role is Experienced operations leader with in-depth knowledge of contact center and workforce management..

What is Richard Crowley's email address?

Richard Crowley's email address is ri****@****cer.com

What is Richard Crowley's direct phone number?

Richard Crowley's direct phone number is +150825*****

What schools did Richard Crowley attend?

Richard Crowley attended Dean College.

What skills is Richard Crowley known for?

Richard Crowley has skills like Leadership, Customer Experience, Bpo, Employee Engagement, Human Resources, Call Center, Forecasting, Workforce Planning, Vendor Management, Team Management, Process Improvement, Talent Acquisition.

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