Project Managing Technology Enabled Care service. Supporting people with technology to stay independent for longer.

Optalis is a social care company owned by Wokingham Borough and Royal Borough of Windsor and Maidenhead. It has 750 staff and a turnover of £20M. Project Managing Enhanced Technology Enabled Care Project and Berkshire wide equipment check in care homes.My contract for first three years was also to develop a private practice for professional social care services outside of the Boroughs services.

Accountable for strategic business development for this large specialist vehicle manufacturer. Managed a major bid and design of a new vehicle for the accessible transport sector. Represented the small bus sector on the board of the Federation of Motor Manufacturers and Traders and Low Carbon Vehicle Partnership.• Reviewing and improving Relationship Management• Investigating and reporting on new opportunities• Producing and directing marketing information• Design and… Show more Accountable for strategic business development for this large specialist vehicle manufacturer. Managed a major bid and design of a new vehicle for the accessible transport sector. Represented the small bus sector on the board of the Federation of Motor Manufacturers and Traders and Low Carbon Vehicle Partnership.• Reviewing and improving Relationship Management• Investigating and reporting on new opportunities• Producing and directing marketing information• Design and testing of new products• Heading large bids to the public sector• Representing the directors on trade and government committees Show less

Heading a team of 15 project managers and managing process compliance for a wider team. Delivered 350 projects leading up to the Olympic games.Accountable for delivery of mainly urgent, important Information Management projects to all of TfL including London Underground, Surface Transport, London Overground, Corporate and GLA. Directly Managing 15 project managers with other projects managers not directly reporting to me when needed. Managing 130 to 170 projects at a time many required for… Show more Heading a team of 15 project managers and managing process compliance for a wider team. Delivered 350 projects leading up to the Olympic games.Accountable for delivery of mainly urgent, important Information Management projects to all of TfL including London Underground, Surface Transport, London Overground, Corporate and GLA. Directly Managing 15 project managers with other projects managers not directly reporting to me when needed. Managing 130 to 170 projects at a time many required for delivery of the Olympic Games.The challenges were to;Create and manage an agile process capable of delivering quality projects. Deliver a large number of projects in a short period of time ensuring that they were to quality, cost and time. Managing and gaining resources internally and from suppliers. Procuring services and equipment within short timeframes. Ensuring that services left a legacy and were supportable going forwards. The role entailed; • Managing the Programme team: Directing a high performing project delivery team • Financial Impact & Authority: Control, and approve spend £5M+. • Decision Making: Accountable for decisions relating to the successful delivery of projects • Supplier Management Full discretion relating to the management of all third-party suppliers • Programme Governance: Accountable for creating correct governance and reporting arrangements • Risk Management: Accountable for the quality and risk management • Business Outcomes: Develop business relationships and ways of working with the business across the delivery life-cycle, ensured the business was able to maximise the expected benefits and outcomes of the projects within the programme. Show less

Accountable for the IM services with my team of six Business Relationship Managers. This was for the Surface Transport area which includes; London Buses, Streets, Congestion Charging, Taxi and Private Hire, Community Policing, Dial-a-Ride, Victoria Coach Station, Barclays Cycle Hire and London River Services. The challenges were to;• To maximise use of IM products and services. To deliver programmes of work on time and keep services up and working.The role entailed… Show more Accountable for the IM services with my team of six Business Relationship Managers. This was for the Surface Transport area which includes; London Buses, Streets, Congestion Charging, Taxi and Private Hire, Community Policing, Dial-a-Ride, Victoria Coach Station, Barclays Cycle Hire and London River Services. The challenges were to;• To maximise use of IM products and services. To deliver programmes of work on time and keep services up and working.The role entailed • To look after and retain our customers• Be better than our competitors in everything we did• To expand our product range• Working with over forty sites and with multiple business units• Engagement with key business leaders / directors • Operating at a senior level, working with the CIO, Directors and Heads of Functions within IM to ensure that all business related actions and initiatives were given the priority and significance required for successful delivery• Monitoring and reporting on customer experience, ensuring that key performance measures were put in place and acted on• Proactive resolution of escalated issues when they occured• Acting as a pragmatic ‘honest broker’ between the Business Units • Acting as senior client or supplier on large programme boards. Initialising and Monitoring programmes and projects • Chair of the Strategic Review Group authorising all IM projects in London Underground, London Overground, Crossrail and Surface Transport• Managing the capture and designing processes on demand plans with Surface for next five years. Ensuring capabilities in place and progressing in to pipeline for delivery• Reduced project staff costs by 37% by managing demand and filling order book.• Successfully ensuring projects met business case success criteria and were transitioned into support buy relevant teams. Show less

My role entailed;• Performing systems analysis and documentation of new IT systems requirements within Surface Transport.• Developing technical solutions to meet business requirements for IT solutions• Managing, on a day-to-day basis, the implementation of IT systems by third party organisations• Planning, supervision and testing of IT systems• Managing outside suppliers• Project Management and procurement • Quality Assurance service to internal and external… Show more My role entailed;• Performing systems analysis and documentation of new IT systems requirements within Surface Transport.• Developing technical solutions to meet business requirements for IT solutions• Managing, on a day-to-day basis, the implementation of IT systems by third party organisations• Planning, supervision and testing of IT systems• Managing outside suppliers• Project Management and procurement • Quality Assurance service to internal and external stakeholders• Advising on information management best practice• Advising and influencing senior stakeholders and Directors Show less

• Working to make transport more accessible in London. Liaising with operators and passengers. • Responsible for 350 Dial-a-Ride vehicles and Information /Telephone systems. . Responsible for procuring and Programme management of sceduling systems and 100+call centre• Managed the development of the first M1 Tested Standard accessible minibus in the UK. Including testing at Millbrook and the Transport Research Laboratory • Worked with Department of Transport small vehicle… Show more • Working to make transport more accessible in London. Liaising with operators and passengers. • Responsible for 350 Dial-a-Ride vehicles and Information /Telephone systems. . Responsible for procuring and Programme management of sceduling systems and 100+call centre• Managed the development of the first M1 Tested Standard accessible minibus in the UK. Including testing at Millbrook and the Transport Research Laboratory • Worked with Department of Transport small vehicle working group to produce accessibility standards for small buses. • In 1994 was seconded as operations manager of Central London Dial-a-Ride Responsibility for 50 drivers and 15 office based staff.• Specified, procured and implemented booking applications in multiple small transport operations• Managing the information systems Show less