M365 - Autopilot, Intune, Teams Telephony, Entra ID, Endpoint Manager, Teams, Exchange migrations. Infrastructure design and process documentation.

M365, Endpoint Manager - MDM, MAM, Intune. Teams Video and Voice. Office 365 migrations, Entra ID federation and hybrid services. Process design, documentation, and support of existing messaging infrastructure.

* Driving the design and implementation of technical solutions delivered to the business.* Managing business relationships and transforming business requirements into technical solutions, coordinating and managing the completion of infrastructure projects and ensuring the seamless handover to operational support.* Ensure all technology projects are delivered as per the agreed project process, managing against agreed Capital Expenditure budgets.* Work alongside service delivery teams to ensure that technical solutions can be supported and maintained to agreed service levels.* Global Relationship Manager representing IT, discussing business development, growth, change and initiatives to enable a standardised technology landscape.* Management and responsibility of technical delivery as part of a multi-partner global support environment* Technologies: M365, Azure AD, Cisco CUCM, VMWare, GSuite, Dropbox, Zoom Rooms, Poly VC, Logitech Teams MTR, Exchange 2013, 2016, Yammer, Duo 2FA, OKTA.

• Identifying any area of risk associated with the provision of IT Services• Budget and cost saving when renewing key supplier contracts• Ensuring the corporate network and telephony systems operate as contractually agreed• Ensure key 3rd party suppliers are delivering services as contractually agreed• Management of the in-house technical team and fostering good relations with key suppliers• Managing the Servicedesk function using ITIL practices • Delivering approved IT projects to the company and its affiliates.• Providing high quality documentation that will pass stringent external audit scrutiny• Reviewing new technology and providing recommendations on how the business could utilise the new technology or service

Manage a 1st/2nd line IT Service Desk providing Application, Desktop and Telecoms support to over 400 internal and external users located at Earls Court, Olympia, Mayfair and Covent Garden. I have an excellent record in achieving and surpassing agreed SLA targets and act as the main IT escalation point for end users and service partners. I am the lead IT representative on a range of upgrades, deployments, releases, and IT enabled business change projects and provide advice and consultation for senior management. I frequently communicate BAU change's to end users and submit operational reports and metrics to Senior Management. I have successfully managed the Service Desk staff through organisational change whilst maintaining great levels of service. I’ve also developed a number of initiatives to improve the end-user experience, by the knowledge transfer between 3rd and 1st line support staff.