•Created successful CRM/Service Desk Practice Group within organization with disciplines in MS CRM, Goldmine, and HEAT. •1 of 5 FrontRange Partners worldwide certified in FrontRange GoldMine eCommerce initiative. •Certified Engineer FrontRange GoldMine Corporate Edition, Customer IQ Beta, HEAT. Siebel Front Office Architect and Microsoft CRM early adopter Beta Certified. MSCRM 1.2x certifications. •Responsible for training and successful certification of new Microsoft–CRM, FrontRange GoldMine Corporate Edition, HEAT sales and developers. •Responsible for developing client/prospect “Touch” campaign comprising automated processes for faxing, HTML e-mail, direct mail, webinars and seminars. Increased monthly eCRM post sales training and annual maintenance renewals. •Conceived and executed active, Profitable business relationships with Thomas Register, HIA and LISTNET technology groups.

•GoldMine/GoldSync/FrontOffice GMSM/GMSS Certified •Responsibilities included marketing, qualifying, and closing of prospects that required application development/off the shelf database and CRM solutions (FrontRange &, Siebel).•Planned, designed, installed, trained and documented a 350 user Unix Server-based (Samba - NT emulation) with Win 95 Client Desktops for the New York City Department of Transportation. Implemented an integral Faxing system that tightly integrated with the Goldmine Sales Force Automation Software. Implemented the Quote Pro Quoting with Sales Order system that linked directly to vendor databases that were updated from vendor web Sites. Quote Pro also tightly integrated into Goldmine Sales Force Automation Software enabling the Sales Forecasting within Goldmine Sales Force Automation Software to be performed as an integral part of the Quoting and Sales Order process. Created a form and script link from their web site to Goldmine Sales Force Automation Software enabling direct automated entry of Web Site Registration Contact Records directly into Goldmine Sales Force Automation Software. Developed many Quote and Sales Order forms for both Goldmine Sales Force Automation Software and Quote Pro using Crystal Reports. Developed new processes, policies and procedures that incorporated the advantages of the new technologies into the day-to-day operations. •Managed 2.5 million, 250 user eCRM Enterprise solution for Weitz and Luxenberg law firm. Required successful eCRM integration with MS SQL back end with connectivity to Great Plains Dynamics (SQL), custom developed VB screens, custom Kofax imaging, IManage document management and legacy dBase applications. Y2K compliance, Documentation of multiple site Network and 200 user roll out of Compaq workstations also required and successfully accomplished within project parameters. •Maintained presales support and post sales training for eCRM and other products integrated within solution provided.

Modular Accounting

Qualified in Submarines