Richard Dee Email & Phone Number

Carrollton, Tx, Us

Carrollton, Tx, Us

United States

3939 Valley View Lane, Farmers Branch, Tx 75244

- Provides highly complex technical and operational assistance and network support to end user in the implementation and utilization of data processing, hardware, and software.- Troubleshoots and solves complex telecommunications, data equipment and computer-related problems, providing technical and operational assistance.- Setup, creates image and supports hundreds of student computers with Microsoft Deployment Toolkit, Microsoft System Center Configuration Manager, Active Directory, & VMware.- Provides technical assistance in answering questions and resolving computer hardware/software problems in person, via telephone, or using remote assistance.- Supports the installation of computer operating systems, application software and computer hardware. - Installs and maintains software for public student computer lab with assistive technology like JAWS, ZoomText, Fusion, and FSReader.- Designs, runs, tests, upgrades, processes, and manages the Asset Management Control Database for computer inventory database system. - Provides process documentation, operating instruction, and training colleague.- Ensures product and processes comply with accessibility.- Performs system security checks on a routine basis.- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.- Builds and maintains effective working relationships with stakeholders and constituents internal/external to the Dallas College community network to ensure end user needs are met.- Supports the overall integration of all system peripherals so they can operate correctly within a predefined environment.- Acts as lead role on advanced to mid-level assigned projects and tasks driving them to completion.- Provides accurate and timely status on case and project responsibilities to management.- Performs day-to-day duties and responsibilities with a high-level of customer service.

Dallas/Fort Worth Area

United States

"The Dallas College R. Jan LeCroy Center distributes and provides high quality, technology-based distance learning products and services to students and educational institutions worldwide. Dallas College's LeCroy Center is the defining leader in the field of distance education. Educational Telecommunications is a thriving, self-sustaining, market-driven organization serving learners and educational institutions globally."

Certificate Program, User Experience Design Certificate Program

Bachelor’S Degree, Information Technology And System

Activities and Societies: Comet Transfer Scholarship

Associate Of Science - As, Ccnp Networking Support Administrator

Activities and Societies: President’s Honor Roll (Dean’s list) 2012 Vice President’s Honor Roll (Dean’s list) 2011 - 2012 Phi Theta Kappa.