Richard Dekkers

Richard Dekkers Email and Phone Number

Head of Operations at Youfone @ Youfone Nederland
Richard Dekkers's Location
Utrecht Area, Netherlands, Netherlands
Richard Dekkers's Contact Details

Richard Dekkers work email

Richard Dekkers personal email

n/a
About Richard Dekkers

I am Richard Dekkers, passionate about telecom and delivering exceptional quality to customers. I have been responsible as Manager Operations/COO for all operational telecom disciplines (billing, revenue assurance, fraud, customer operations, logistics, IT operations) and gained in-depth telecom knowledge.I love spending time with my wife, 4 kids, family, and friends. Jogging, race biking, triathlon, and coaching my kids at soccer/hockey are my other favourite hobby's.

Richard Dekkers's Current Company Details
Youfone Nederland

Youfone Nederland

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Head of Operations at Youfone
Richard Dekkers Work Experience Details
  • Youfone Nederland
    Head Of Operations
    Youfone Nederland Dec 2021 - Present
    Rotterdam, Zuid-Holland, Nl
    Responsibility is to further improve operational performance and customer satisfaction at Youfone
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  • Kore Wireless
    Director Operations Emea (Kore Wireless) / Chief Operating Officer (Aspider)
    Kore Wireless 2015 - 2021
    Atlanta, Georgia, Us
    Managing operations at Aspider. After KORE takeover, managing EMEA operations. Resposible for- Billing, revenue assurance and fraude (as a Managed Service and internal purposes)- Customer Operations (1st and 2nd support, service management, 24x7 Network Operations Center, Order fullfillment)
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  • M7 Group
    Manager Customer Operations Canal Digital / Online.Nl
    M7 Group 2014 - 2015
    Luxembourg, Lu
    Responsible for customer operations (1st, 2nd, 3rd line support) for brands Canal Digital and online.nl.
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  • Kore Wireless
    Manager Billing, Revenue Assurance, Fraud And Credit Management
    Kore Wireless 2011 - 2014
    Atlanta, Georgia, Us
    Responsible for Managed Services Retail Billing, Wholesale Billing, Revenue Assurance, Fraud and Credit Management.Served clients like T-Mobile Netherlands, Ziggo, Simpel, KORE and T-Mobile USA
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  • Kpn
    Manager Product And Project Management, Kpn Wholesale Mobile
    Kpn 2010 - 2011
    Rotterdam, Zuid-Holland, Nl
    Responsible for product management, project management and innovationDriving excellent service to new and existing clients like Lebara, Debitel, Tele2, Rabobank, AH Mobile
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  • Kpn
    Manager Operations, Simyo
    Kpn 2007 - 2011
    Rotterdam, Zuid-Holland, Nl
    Responsible for operations - Billing, Revenue Assurance, Fraud, Credit Management- Customer operations (1st line support, 2nd line support, order fullfillment)Driving exceptional customer satisfaction
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  • Kpn
    (Senior) Product Manager, Kpn Wholesale Mobile
    Kpn 2005 - 2007
    Rotterdam, Zuid-Holland, Nl
    Responsible for - Wholesale billing and revenue assurance- Technical account manager for customers like Lebara, Debitel, Tele2, Rabobank, AH Mobile
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  • Accenture The Netherlands
    Senior Consultant
    Accenture The Netherlands 2000 - 2004
    Amsterdam, Nl
    Management consultant in service line “Strategy & Business Architecture” in the “Communications & High Tech” sectorVarious strategic / tactical assignments for clients like Vodafone, Vodacom, Philips, Wolters Kluwer
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Richard Dekkers Education Details

  • Erasmus University Rotterdam
    Erasmus University Rotterdam
    Business Economics
  • Marnix Gymnasium
    Marnix Gymnasium
    Gymnasium

Frequently Asked Questions about Richard Dekkers

What company does Richard Dekkers work for?

Richard Dekkers works for Youfone Nederland

What is Richard Dekkers's role at the current company?

Richard Dekkers's current role is Head of Operations at Youfone.

What is Richard Dekkers's email address?

Richard Dekkers's email address is ri****@****kpn.com

What schools did Richard Dekkers attend?

Richard Dekkers attended Erasmus University Rotterdam, Marnix Gymnasium.

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