Richard Dewees Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Supported up to 500 users in a warehouse environment. Performed daily maintenance on Zebra label printers. Used Service Now ticketing system to complete all requests. Completed Jira stories weekly as assigned. Familiar with using Confluence as a guide for specific issues. Performed daily check of RF scanners used through out the warehouse for picking orders, mainly make sure that they have connectivity and batteries are replaced as needed. Other tasks include Hardware/Break-fix support, Network trouble shooting, Asset management.

Jacksonville, Florida Area

Salesforce help desk admin support, handled basic administrative functions in a Salesforce environment, which included generating reports, maintaining dashboards, performing user account maintenance, such as implementing permission sets and giving access to public groups. IT Support for over 1000 account managers, sales managers, and internal users company wide. including laptop and cellular/mobile service and support. Tasks include laptop diagnosis and repair, software training, troubleshooting and maintenance, AD management. Provides IT Support and training for company's e-commerce website for both external and internal end users/customers.

As a Lab tech I am essentially a teachers aide. I assist the Instructor by helping the students during their lab time because of the large size of the class. Common issues are students forgetting their passwords or trying to type Linux commands or router commands without the correct syntax. As a lab tech I also get small projects from time to time usually during the school's holiday breaks. A few examples are installing and imaging of new computers in two of our computer labs and reorganizing of equipment in our electronics lab.

Jacksonville, Florida Area

Responsible for performing computer reimaging, set up and installed new hardware and software including new computers and laptops using PXE with MS SCCM.Troubleshoot and resolve PC problems including image configuration issues.Performed quality assurance checks to ensure imaging was imaged properly and in perfect condition.

Maryville, Mo And Raymore, Mo

Responsible for assisting customers with merchandise location, selection and completing register transactions. Trained new Associates in customer service techniques and completing register transactions. Stocked new merchandise and processed returns by restocking items.

Rockport, Mo And Maryville, Mo

Responsible for assisting customers with taking accurate food orders and completing cash register transactions while providing excellent customer service. Performed opening operations including prepping all food, counting out register monies to ensure accuracy.Performed closing operations to prepare for the next day’s business including restocking supplies and reconciling register monies at the end of each shift. Trained new associates in customer service techniques and completing register transactions.

Associate Of Science (A.S.), Computer Systems Networking And Telecommunications, 3.8 Gpa

Activities and Societies: National Technical Honor Society

Bachelor Of Science (B.S.), Information Systems And Cyber Security, 3.8 Gpa

Activities and Societies: National Technical Honor Society