Richard Dion Email and Phone Number
Richard Dion work email
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Richard Dion personal email
Customer Care/Implementation Professional with extensive experience working for Fortune 500 companies and a background in management and training, as well as internal and external customer service. Expertise in systems and new team implementation. Proven abilities in leadership, time management and problem solving skills with a detailed ability to set priorities and organize tasks to achieve maximum results. Excel in rapid learning and mastering new products and technology. Key skills include:• Metric Management• Team Development• System/Process Integration• Project Management
Bergen New Bridge Medical Center
View- Website:
- newbridgehealth.org
- Employees:
- 347
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Operations Risk Assistant SpecialistSoutheast Morris County Municipal Utilities Authority Nov 2023 - PresentCedar Knolls, New Jersey, United States
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Payroll SpecialistBergen New Bridge Medical Center Jul 2022 - PresentUnited States
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Support Services ManagerBergen Regional Medical Center Sep 2014 - Jul 2022Paramus, NjOversee 100+ housekeeping and engineering staff to improve overall performance for an established Hospital including Long Term Care, Emergency Rooms and Behavioral Health totaling 550 beds.• Plan and prepare daily schedules covering all 3 shifts for 24 hour coverage to ensure proper staffing levels and special projects • Daily inspections throughout Hospital and escalating issues as needed to validate cleanliness and superior environment• Attend periodic meetings with multiple departments to foster interdepartmental relations and open the lines of communications to resolve issues in a timely fashion
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Federal Funding ManagerSprint Sep 2011 - Sep 2013Rutherford, NjDeveloped and Implemented all Federal Funding policies and procedures including Sales, Care and Customer interactions, reporting metrics, systems/tools and training plans for this established Wireless Telecom Company.• Designed and implemented SharePoint site to track and report Funding Status to help proactively send Quotes and reduce Past Due Balances by 30%.• Converted Team from outdated Outlook Inbox to RightNow for more efficient workflow management to easily support incoming/outgoing communication; efforts allowed team to track and report on all requests and implement Survey to ensure 98% satisfaction.• Provided leadership through coaching, development, empowerment, training, and escalation resolution working closely with Sales and Care management partners.• Ensured compliance with all Federal regulations, resulting in clean audits with no findings. -
Assigned Care ManagerSprint Oct 2000 - Sep 2011Rutherford, NjProvided team with leadership, tools, empowerment, strategies, training and guidance to develop and retain high-value customer loyalty by productively ensuring for customers a simple, trouble-free relationship.• Offered creative solutions to customer issues that required in-depth analysis and research, utilizing expert knowledge of relationship management strategies and techniques.• Developed partnerships with senior sales leadership by attending team meetings, resolving issues and creating a link to provided unified team to customers, thus reducing customer issues.• Provided functional expertise and actively deployed this knowledge to team members and partner organizations.
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Implementation ManagerSprint Nextel Oct 1998 - Oct 2004Managed the integration of new billing platform into the business including functional requirements, screen design and layout, customer invoice design, user acceptance, and design; facilitated end user training and process unification.• Participated in cross-functional Team with Care, Marketing, and Fulfillment, IT and Vendor to identify and resolve process issues to ensure smooth implementation, traveling as necessary.• Personally facilitated in-class training to over 300 Care end-users receiving the highest satisfaction levels of 100%• Facilitated SME process to ensure appropriate floor support for users and to identify possible system bugs• Recommended processes, steps and issue resolutions to post on website to strengthen communications• Awarded Employee of the Year in 2001 for participation in billing platform integration
Richard Dion Skills
Richard Dion Education Details
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Business/Drafting Engineering -
El Segundo High SchoolBusiness/Drafting Engineering
Frequently Asked Questions about Richard Dion
What company does Richard Dion work for?
Richard Dion works for Bergen New Bridge Medical Center
What is Richard Dion's role at the current company?
Richard Dion's current role is Operations Risk Specialist at SMCMUA.
What is Richard Dion's email address?
Richard Dion's email address is ri****@****int.com
What schools did Richard Dion attend?
Richard Dion attended El Camino College, El Segundo High School.
What skills is Richard Dion known for?
Richard Dion has skills like Wireless, Telecommunications, Cellular Communications, Salesforce.com, Mobile Devices, Managed Services, Cdma, Call Centers, Voip, Cross Functional Team Leadership, Integration, Program Management.
Who are Richard Dion's colleagues?
Richard Dion's colleagues are Zaria Thomas, Aryn Montague, Charmaine Diño, Irena Lato, Rodrigo Cardenas, Msw, Ludanna Bazile, Robert Sweeting.
Not the Richard Dion you were looking for?
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Richard Dion
Fintech And Wealthtech | Ceo, President, Coo, Cro | Sales Management | Revenue Growth | Product Development | Business Development | Coach & Mentor | Cultural Leader | Data-Driven | Relationship BuilderQuincy, Ma -
3pharmacyonesource.com, wolterskluwer.com, pharmacyweek.com3 +142545XXXXX
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