Richard Doran Email and Phone Number

• Responsible to monitor the performance of both Citibank branches and agent banks.• Perform comprehensive due diligence reviews of each subcustodian annually both onsite and remote.• Actively participate in the annual internal AFME due diligence questionnaire review and update process.• Manage internal technology requests for internal Due Diligence system enhancements and perform UAT as needed.• Review and approve the local market responses to the AFME DDQ supporting the direct… Show more • Responsible to monitor the performance of both Citibank branches and agent banks.• Perform comprehensive due diligence reviews of each subcustodian annually both onsite and remote.• Actively participate in the annual internal AFME due diligence questionnaire review and update process.• Manage internal technology requests for internal Due Diligence system enhancements and perform UAT as needed.• Review and approve the local market responses to the AFME DDQ supporting the direct custody business.• Review and negotiate service level agreements / custodial contracts/ fee schedules as required.• Act as an escalation point for operations and client services for any recurring issues with the subcustodian network.• Perform reviews and updates of market profiles for each market supported.• Conduct annual service reviews with the subcustodian network and ensure proper action plans are created to rectify any identified issues.• Monitor and provide updates on any opened corrective action plans to both internal and external partners until completed.• Coordination of Citibank's Direct Custody & Clearing external annual audit report (SOC1) as well as the standalone audit letters with KPMG.• Execute annual updates to our 17f-5 and 17f-7 profiles.• Partner with our product colleagues regarding our global core product enhancements requirements.• Participate in a global product benchmarking review and analysis.• Support and coordinate collection of market data for any adhoc regulatory requests.• Act as a liaison between our Global custody and Direct custody businesses for escalated issues.• Meet with DCC/GC clients/ prospects and provide an overview of the Network Management functions.• Perform Market Guide demo’s for both external and internal clients as requested.•• Led an innovative project to collect and review market risk information in over 100 markets pertaining to the trading activities of equity and fixed income securities in each market. Show less

• Managed day-to-day operation of the unit (approx. 60 FTE) and was responsible for delivery and service standards to all clients.• Actively managed a $3.4 MM annual operating budget to ensure alignment with plan. • Maintained high level of client satisfaction by continuously improving benchmark performance metrics for investigations.• Improved inquiry resolution time from 3.3 days in 2007 to 0.89 days in 2009.• Implemented "Quality Initiative" with the Client Investigation… Show more • Managed day-to-day operation of the unit (approx. 60 FTE) and was responsible for delivery and service standards to all clients.• Actively managed a $3.4 MM annual operating budget to ensure alignment with plan. • Maintained high level of client satisfaction by continuously improving benchmark performance metrics for investigations.• Improved inquiry resolution time from 3.3 days in 2007 to 0.89 days in 2009.• Implemented "Quality Initiative" with the Client Investigation group to enhance root cause analysis and provide process improvement recommendations to reduce the overall volume of incoming investigations (Approx. 7k in 2007 vs.. 5k in 2010).• Assessed and reported key operating performance indicators to all Asset Services department heads to assist in developing and supporting corrective action plans.• Shared proposals of best practices to be considered across operational units based on monthly root cause analysis performed.• Led departmental re-engineering, quality improvement and cost optimization efforts.• Partnered with Product management to devise opportunities for product enhancements and assist in prioritizing client requested developments with technology.• Participated in monthly client calls to discuss performance. Show less

• Managed settlement and client service units for the Brazilian market.• Established an enhanced client support model to ensure optimum client management and reduce client risk.• Created strong personal client relationships with major financial institutional clients through onsite visits and monthly call programs.• Helped establish an automated process with local brokers to match trades utilizing electronic file transmissions. This reduced manual processing by 50%.• Reduced… Show more • Managed settlement and client service units for the Brazilian market.• Established an enhanced client support model to ensure optimum client management and reduce client risk.• Created strong personal client relationships with major financial institutional clients through onsite visits and monthly call programs.• Helped establish an automated process with local brokers to match trades utilizing electronic file transmissions. This reduced manual processing by 50%.• Reduced trade settlement execution time by 70% by partnering with technology to implement functionality for online settlement capabilities versus batch settlements.• Coordinated project plans for on boarding of large client wins.• Partnered with the Product management implementing a unique on the ground knowledge sharing program to enhance market knowledge and ensure business strategies remained aligned.• Performed routine checks to ensure strict adherence to procedures and controls established were maintained. Show less

• Managed customer queries and issues pertaining to daily settlement and clearing transactions.• Ensured departmental controls were followed and executed timely to minimize risk.·• Provided support to other team members to meet daily deadlines.• Performed daily financial and securities settlement between the Canadian Depository and Citibank.

• Led and managed a team of Client Service Officers which provided high level problem resolution and implementation support for global financial institutional and multi-national corporate clients within the United States and Asia.• Implemented a web based training program to create efficiency and consistency within our account opening processing teams.• Monitored, reviewed and approved exception paperwork for expedited client account opening or closing requests.• Coordinated and led… Show more • Led and managed a team of Client Service Officers which provided high level problem resolution and implementation support for global financial institutional and multi-national corporate clients within the United States and Asia.• Implemented a web based training program to create efficiency and consistency within our account opening processing teams.• Monitored, reviewed and approved exception paperwork for expedited client account opening or closing requests.• Coordinated and led bi-monthly meetings with multiple operational units to identify opportunities to improve inter-departmental processes and client satisfaction levels.• Re-engineered the account opening work flow processes achieving a 50% increase in efficiency reducing the average time frame from 6 days to 3 days. Show less

• Prioritized daily work requirements to assist team members in meeting critical deadlines.• Monitored and reviewed daily expiring event folders for accuracy.• Prepared and monitored appropriate metrics for weekly management meetings.• Managed the migration of the London and Toronto Corporate Actions processing teams to Tampa for Latin America markets.• Selected to participate in Citigroup Global Six Sigma Initiative to improve Corporate Action timeliness and cut off times. The… Show more • Prioritized daily work requirements to assist team members in meeting critical deadlines.• Monitored and reviewed daily expiring event folders for accuracy.• Prepared and monitored appropriate metrics for weekly management meetings.• Managed the migration of the London and Toronto Corporate Actions processing teams to Tampa for Latin America markets.• Selected to participate in Citigroup Global Six Sigma Initiative to improve Corporate Action timeliness and cut off times. The team was recognized by Senior Management for its success. Show less

• Responsible for daily processing of corporate action & income collection events for Latin America, including events creation, reconciliation, instruction management and execution, and client investigation resolution.• Created business requirement documents and functional design documents for use by the development team on the Workbench projects.• Prepared and executed UAT test plans and was a lead during testing phases of the Workbench implementation.