Richard Double Email & Phone Number

Crowborough, East Sussex

Global mobility creates a complex trail of relocation expenses and international payments. Hessel specialise in the planning, management, payment, reconciliation, analysis and reporting of this data, to deliver a unique relocation expense management service to a range of global multinational clients.Key responsibilities and tasks of this role:-Accountable for efficient daily business operations, including company systems, processes and staff performance, to ensure relocation… Show more Global mobility creates a complex trail of relocation expenses and international payments. Hessel specialise in the planning, management, payment, reconciliation, analysis and reporting of this data, to deliver a unique relocation expense management service to a range of global multinational clients.Key responsibilities and tasks of this role:-Accountable for efficient daily business operations, including company systems, processes and staff performance, to ensure relocation costs and assignee payroll were accurately captured, audited, paid, reconciled and reported on behalf of a range of multinational clients.-Overall responsibility for client deliverables and adherence to service level agreements, company standards, client policies and meeting banking deadlines.-Reported directly to board of Directors, providing regular updates on key performance indicators, operational analytics and process improvement proposals.-Effective management of cross functional teams (approx. 20 personnel), conducting performance management reviews and engaging staff to achieve common organisational goals.-Other duties; staff deployment, delegating team workloads, objective settings, managing quality assurance, planning change, authorising payments and signing off reports.Key achievements:-Recognised the opportunity to partially automate data entry and managed the implementation of a document recognition system, reducing human input by 50%.-Managed the creation of a SQL data import tool eliminating manual input of multi-line invoices, decreasing audit requirements by 90%.-Collaborated with an external consultancy firm, to assess and improve end user spreadsheets, leading to automation of an excel data reconciliation and reporting output tool, thereby reducing error risk and speeding up financial report production by 66%.-Successfully directed the Project Team in integrating a new international payment provider, reducing bank charges by 80% and payment execution by 25%. Show less

Crowborough, East Sussex

Key responsibilities and tasks of this role:-Responsible for key client accounts including FTSE 100 companies, managing all aspects of client service delivery, ensuring effective client document, data and fund management, accurate and timely payment delivery, and client reporting deadlines were met.-Successfully onboarded new clients which involved planning the integration of client specific processes and designing bespoke financial, compliance and MI reports to suit client… Show more Key responsibilities and tasks of this role:-Responsible for key client accounts including FTSE 100 companies, managing all aspects of client service delivery, ensuring effective client document, data and fund management, accurate and timely payment delivery, and client reporting deadlines were met.-Successfully onboarded new clients which involved planning the integration of client specific processes and designing bespoke financial, compliance and MI reports to suit client requirements. -Conducted regular client reviews to discuss Hessel KPIs, provide account analysis, plan for future account activity, resolve any outstanding issues and promote uptake of company services.-Guided and assisted clients using online presentation and screen-shares to efficiently utilise company software services such as SharePoint and online banking applications.-Supervised a team of Expense Management Administrators to ensure client deliverables were met, hosted daily workflow meetings, supported junior staff with conflict resolution and trained newly appointed Administrators. Key achievements:-100% client retention was achieved by consistently delivering a professional but personable service, whilst attaining a yearly average of 98% KPI for meeting client payment and reporting deadlines.-Integrated a new online expense reimbursement application and successfully promoted the service to multiple clients, increasing company revenue and alleviating administrative burden for all parties.-Successfully introduced an interactive client query log, which increased transparency for all stakeholders and built trust with clients.-Identified the need for increased client visibility of payment statuses and oversaw the integration of real-time automated system updates, significantly reducing client queries. -Developed an internal error log to identify trends and highlight training needs, reducing team administrative errors by 50%, ultimately improving client confidence. Show less

Crowborough, East Sussex

Key responsibilities and tasks of this role:-Accurately processed relocation expenses and international payments on behalf of multinational clients, which included validating costs against client global mobility policies.-Developed a strong knowledge of general banking procedures and international payment requirements.-Created multiple payment files including BACS, CHAPS, Faster Payements, SEPA and SWIFT for senior management authorisation.-Completed client bank account and… Show more Key responsibilities and tasks of this role:-Accurately processed relocation expenses and international payments on behalf of multinational clients, which included validating costs against client global mobility policies.-Developed a strong knowledge of general banking procedures and international payment requirements.-Created multiple payment files including BACS, CHAPS, Faster Payements, SEPA and SWIFT for senior management authorisation.-Completed client bank account and data reconciliations to strict company deadlines.-Generated scheduled reports for clients including cost centre recharging and management information reports. -Established strong links with client Global Mobility Coordinators to provide a seamless service for the relocating assignees. Show less

Tunbridge Wells, Kent

Fitch Ratings is a global leader in credit ratings and research, helping investors make confident assessments and credit judgments against global companies using an alphabetic credit rating scale from 'AAA' to 'D'.-Responsible for extracting company financial data from a central SQL database, screen and cleanse the data using Excel/VBA scripts, trend spot using historical data as a comparable and clearly present this data in the form of management information reports to the Primary… Show more Fitch Ratings is a global leader in credit ratings and research, helping investors make confident assessments and credit judgments against global companies using an alphabetic credit rating scale from 'AAA' to 'D'.-Responsible for extracting company financial data from a central SQL database, screen and cleanse the data using Excel/VBA scripts, trend spot using historical data as a comparable and clearly present this data in the form of management information reports to the Primary Credit Rating Analyst for assessment. Show less