Local Government (Projects Directorate): Leadership of key sector SaaS deployments to meet commercial, contractual and technical requirements the Cx Regulatory Services SaaS product to UK public sector accounts. Deputy to Programme Director -overseeing current order book of £1.3m  Delivery of projects realising Services Revenue to £500k+  Pre sales delivery assurance: risk assessment, service requirements and capacity planning. Delivery to group PPM KPIs and finance policies using defined processes and tools Shaping project management best practice  Support and mentoring to Regulatory and Transport services project teams

Local Government (Regulatory Services): Leadership, line management, support and direction of Regulatory Services PM team Delivery of the Regulatory Services portfolio to the commercial, contractual and technical requirements agreed  Reporting against P&L and FY budget objectives to Operations Director  Ownership of key deployments with budgets to £100k+

Local Government (Regulatory Services): Matrix management of business and technical consultants to deliver software projects primarily incorporating the Cx Regulatory Services cloud product to UK public sector accounts. Performance turnaround of inflight projects and the build, development and maintenance of customer relationships and best practice implementation with new projects.

Capita One / UK / Project Manager / Mar19-Jun22 Implementation of 6 in flight projects including ONE Housing product (Jan22-Jun22) City of York – Delivery of Open Housing system implementation with multiple modules using 800+ consultant days. (Nov20-Jan22) Barnsley Council – Leadership of an early adopter SaaS solution. (Sep 20-Jul21) Bolsover District Council –Reset a failing project, building trust and then resolving data and operational issues before successfully concluding the implementation (Mar19- Sep20) Successful delivery of 14+ smaller projects for local government covering including Digital Forms, Electronic Document Management and Portal requirements. (Mar19-present) Chair of weekly SaaS Steering Committee and process lead (templates, governance)Capita Local Government / UK / Project Manager / Nov17-Mar19 Sheffield Partnership - Social Care case management system migration, Transition Programme (Internet Migration Assess & Design), VSaaS Debt recovery solution.  Service Birmingham- Education system upgrade, SAP/Housing/Revs&Bens bank sort code change

*Delivery of finance, service and business systems transformation on £3m Self Directed Support (SDS) programme for Adult Social Care.

Senior Project Manager, BT Wholesale, Managed Network Service (Jul07-Dec08):*21CN network upgrade & deployment & provision of managed backhaul service to offshore clients. *Change ManagementProject Manager, Business Services & Solutions (May01-Jul07):*Global Sourcing Programme (May07-Jul07) *RBSG 21CN Programme (Sep06-May07) *National Air Traffic Services (Apr05-Sep06) *Workstream delivery:(May01-Apr05).Retail, Service & Operational Management (Jul93-Apr01):*Contact Centre Operations Manager, Bristol *Supply Chain / Customer Management, Hemel Hempstead *Retail Consultant /Data Analyst, Sheffield/Uxbridge