Lead membership and finance for AURA, the UK's biggest clientside research networking and events organisation

MRS has developed a specialist Mentoring Scheme to give members access to senior individuals in the research sector for professional mentoring. The Scheme provides matched members with the support of an experienced professional who help optimise work and plan for the future.

Led team of experienced research and insight managers to deliver world class strategic and operational insights across Boots UK Retail businesses.Accountable for development and implementation of Boots strategic research plan across marketing, trading and channels. Significant budget responsibility.Part of global research leadership team to build best practice across Boots, Walgreens and WBA international retail businesses.

AURA is the primary networking organisation for client-side organisations involved in customer research and insight. We represent around 200 organisations and 700 individual members. We deliver regular seminars, run an annual conference with awards, and have an online forum, all to share best practice in customer insight.I chaired the organising Council from 2010-2014. During this time our company membership increased by 30% and individual members by 65%. I met regularly with the leaders of other membership bodies like MRS, AQR and ICG to influence industry issues and seek out new best practice opportunities. I regularly judge award papers and speak on customer insight best practice.You can find out more at www.aura.org.uk

Co-opted as special adviser to Main Board for development of client thinking

Elected for three year term to MRS Board of Directors. Board is made up of 15 MRS members elected by the membership from across the research sector and is responsible for MRS achieving its overall vision, mission and objectives.

Consultancy delivering training and advice to insight teams and individuals. Worked with insight teams in organisations such as Royal Mail, Sky, T-Mobile, Scottish Widows, Open University, Coors, Lloyds TSB and Halifax on topics such as written and verbal communication skills, and insight team structure.

Extended responsibility to advise on and lead customer research to develop commercial and marketing strategy.

Set up and now lead customer insight capability for Boots Opticians for new business created from merger of Boots and D&A Opticians.Influence customer strategy through use of market research, market data and competitor analysis. Developed model to put commercial value on future sources of customer growth for Boots Opticians.

Developed and evaluated success of Boots 'Feel Good' retail brand and customer strategy in UK and Republic of Ireland.Set up econometrics programme to calculate profit-based return on investment for brand and marketing activity.

Led customer insight teams to develop and influence strategy in various categories across Boots Retail.

Led customer insight teams to develop products and services in consumer and business financial services sectors.