- Contribute to the setting and achieving company revenue targets from new registrations - Develop and manage the sales and marketing functions of the company- Empower a team of sales and marketing professionals to achieve company revenue goals - Research and implement new strategies for acquiring customers

Manage a team of Refund Specialists who are out to help businesses keep Amazon and their shipping carriers accountable for the mistakes they make.📦 Help businesses that ship with Canada Post, FedEx, UPS, DHL, Purolator, Loomis, and CanPar recover up to 20% of their entire shipping expenses automatically via late shipment refunds. 📈 Help businesses that sell FBA on Amazon recover their unpaid reimbursements. Typically, my clients receive 1-3% of their annual Amazon revenue paid to them automatically in reimbursements. 💡 Offer general shipping and Amazon seller advice for growing and established businesses.

📦 Help businesses that ship with Canada Post, FedEx, UPS, DHL, Purolator, Loomis, and CanPar recover up to 20% of their entire shipping expenses automatically via late shipment refunds. 📈 Help businesses that sell FBA on Amazon recover their unpaid reimbursements. Typically, my clients receive 1-3% of their annual Amazon revenue paid to them automatically in reimbursements. 💡 Offer general shipping and Amazon seller advice for growing and established businesses.

Research and identify potential customersMaintain world class customer service, while acting as the primary point of contact.Demonstrated understanding of the customers' unique needs from initial contact, through to the arrival of their shipment, ensuring expectations have been exceeded, throughout the processMaintain the customer databases; owning the customer database and keepimg it organized at all times with customer contacts, roles, addresses, etc.Prepared correspondence and sales kitsManaged all inbound customer requests; qualify leads, drive opportunities and handle price objectionsDrive sales, while striving to consistently exceed set targets by assessing customer needs, identifying opportunities and supporting the completion of ordersReaching out to existing customers, ensuring satisfaction throughout the lifecycle, proactively asking for re-ordersOwn the custom orders process from quote to delivery, constantly avoiding acceptance of the process as it is, and considering how the process could improve, engaging the team as needed to implement

Managed and trained a sales team of 4 people which hit our monthly membership goals for 15 consecutive months. Ensure a high rate of member retention.Hiring and training new sales associates. Ensure the club was meeting and exceeding sales goals. Handle the majority of member concerns in the club including cancellation requests, member-to-member conflicts, and billing issues.

As the Research and Administrative Assistant for the Conservation and Energy Management Group with FortisBC, I research new and innovative technologies for the electrical business unit, process rebates for residential and commercial customers, maintain relationships with stakeholders (contractors, retailers, city councils, etc...) and help manage purchase orders and requisitions for our business group.

Manual meter reading of electrical utility meters

As a Community Ambassador for FortisBC I would attend community events on behalf of the company. I would address customer concerns, promote energy efficiency programs and educate the public on all FortisBC initiatives.

Membership Sales Creating staff work schedulesMotivating members