Senior QA Manager for a SA Bank in the delivery of a large scale Migration project from Multiple platforms into one Single Insurance Solution. This has just completed and been deployed successfully into Production. • Management of all testing resource throughout the software life-cycle to ensure the programme achieves their goals• Representing the testing streams on all Project Forums• Defect Management on all phase of testing• Reviewing all testing processes and ensuring best practice and continuous improvements are being adopted. This included Functional and Non Functional testing• Enhanced all Reporting Frameworks for the testing phase• Mentoring Test Managers and Test Leads on the project

Test Manager for Credit Bureau Organisation in the delivery of a large scale Data Migration and Legacy replacement project using the Ab Initio Framework and Tool Sets. In addition to this role I was also the Client Delivery Manager for the SQS Group on the client’s site.• Creation of initial Programme Test Strategy and supporting documents such as Master Test Plans • Resource and financial management for 2014-2015 Testing Projects • Responsible for a team of around 30 onshore and offshore testers working for multiple vendors• Constantly engaged with the project team to identify ways of improving the testing process • Set up of quality reviews in order to determine coverage and accuracy of testing• Implemented new reporting parameters on all projects using Microsoft Test Manager and Team Foundation Server• Defined and implemented initial test and defect management processes• Implemented and enforced test closure activities (lessons learnt; handover)• Managed the testing requirements to the ability of specific individuals in order to gain maximum productivity• Conducted Interviews for Client and SQS Group for any testing positions that were available• Mentored and conducted formal reviews for SQS Consultants to enhance their careers and skill sets

Test Manager for Lloyds Banking Group leading Risk Weighted Asset Calculator and Reporting Roadmap Projects to meet BASEL II requirements• Define, compile and maintain test plan and test schedules for multiple parallel work-streams across the project life-cycle• Planning and preparing the test execution approach and activities for multiple projects• Identifying test requirements including environments, data, development support and batch & release schedules for all projects• Supporting the Programme Delivery Manager to integrate UAT test plans into the overall program plan• Manage high-quality deliverables within the testing space ensuring that deadlines for milestones are met as per the deliverable due dates• Report on progress and status timelines and budget according to the programme process • Set up of configuration and management of test environments• Management and monitoring of test quality gates throughout the project lifecycle • Carrying out impact assessments on new change requests and defects then managing stakeholder expectations• Raising UAT risks and identifying workable solutions with the business stakeholders• Incident management of key issues and critical defects for resolution• Chairing daily defect resolution meetings• Author of daily and weekly status reports for senior stakeholders• Setup and coordination of a test team of 10 resources, including recruitment and interviewing • Facilitating continuous improvement activities within the test, deployment and development teams• Conducting internal audit of test material and test evidence

Test Lead for Lloyds Banking Group Pillar3 Integration Projects, including the migration of data and metrics from Advanced to Foundation values and Integrated Probability of Default Models (PD) for Regulatory Reporting Requirements• Creation of test plans, test cases, test scripts & test completion reports• Designing workable test approaches and batch schedules • Defining test conditions and scripts from business requirements, data warehouse mapping documents, application design documents & functional specification documentation• Analysis, identification & preparation of test data• Execution of data warehouse test scripts using SQL Developer, recording results and raising any defects in line with defect management process • Chairing daily defect management and progress meetings

• Defined business requirements for the data warehouse application • Produced test requirements for each data warehouse release • Identified key business reports to be used by the BI team to test results derived from new report requests• Ensuring integrity of data used in report development and working closely with Analysts to resolve any discrepancies before publication • Designing, developing and delivering Business Objects corporate reports from requirement specifications in conjunction with key business stakeholders

Test Lead in the set up of Regression Test Package for monthly Software Releases at Royal Bank of Scotland• Produced test plans, test approach, MI, dashboards, execution schedules and scripts for multiple stakeholders during parallel run projects• Ensured that all test plans were executed, progress recorded, all faults identified and reported, and modifications received, tested, and associated documentation updated• Responsible for the integrity and consistency of testing required at all stages of the project lifecycle• Configuration and management of test environments• Managed and monitored test quality gates throughout the Project lifecycle• Delivered data requirements to assist in the creation of test environments for securitisation projects• Chaired daily Defect call with and liaised with developers to co-ordinate defect resolution

Senior Test Analyst in the delivery of four RBS Securitisation Projects.• Testing of web based securitisation system • Creation of ad-hoc Business Objects treasury reports based on SQL IT mapping documentation to assist UAT• Design and test completion of Business Objects Web Intelligence Reports• Communication and managing resolution of issues with stakeholders and subject matter experts• Ensured comprehensive and timely submission of project input required from other areas• Provision of advice on the project and systems to interested parties, analysis of Business Requirements, Application Design Documents, and Functional Spec’s to produce test scripts • Identified and managed test interdependencies between RBS and 3rd party supplier • Key business support for Implementation and go-live weekends

• Set up of business process between 3rd party supplier and Northern Trust in the reporting, monitoring and testing of system interface defects using Quality Centre to record, control and monitor results• Controlled the deployment of resolved system defects• Co-ordinated and organised incident response across test and development teams• Chaired daily test control meetings, involving business, development and testing stakeholders• Production of MI for Insight and Steering group with explanations on current defects

• Identified test conditions based on requirements within the software release cycle • Liaised with the Business Analysts and Project teams in order to formulate appropriate test cases • Executed complex test cases for Republic of Ireland (ROI) GMS systems• Monitored and supervised defects to ensure quality resolution within the agreed test schedule• Set up of QA testing requirements and successfully audited 1500 cases for multiple brands of RBS• Successfully introduced a new procedures log detailing functionality’s for new starts which could be used by the team as a training guide as well as assisting in their day to day test execution• Subject matter expert for the analysis of project documentation and Business queries

• Analysed Business Requirements and Functional Requirement documents and ensured they met with Contact Centre objectives• Set up System Walkthroughs, including environments and data preparation for Contact Centre management • Managed key project stakeholders expectations and delivered project according to requirements• Ensured all Quality Gates were met and products were fit for purpose before Contact Centre approval

• Successfully established a new team and maintained sound business relations with internal and external customers• Acted as the business expert for Contact Centre Risk and Control Support, such as Quality Assurance and Compliance recommendations • Managed a team responsible for implementing a number of key projects, such as Fixed/Tracker rate mortgages, Accident Sickness and Unemployment cover, current accounts, savings and credit cards to the Contact Centre• Received substantial rewards from the executive in recognition of my own performance