CNA, Toronto, ON• Evaluates loss ratio, company profiles, and other factors when making underwriting decisions.• Negotiate terms of new and renewal business quotes to achieve the best possible outcome• Negotiations of cost and risk with reinsurance carriers • Training of new Underwriters• Examined potential loss stemming from catastrophe, severity or frequency of possible loss.• Works with Brokers to understand operational needs and provide customer service.• Average 95% monthly business retention.• Part of a team that decreased companies Auto portfolio loss ratio from 120% to 85%• Actively participated in problem solving activities to define problems, assess current state root causes, design and test solutions, implement solutions, and sustain and continuously improve to permanently eliminate problems• Promotes the Company's products and services by actively seeking opportunities to speak to agent or insurance-related groups, and by networking within the insurance community to stay abreast of changes within the industry

• Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.• Evaluated loss ratio, company profiles, and other factors when making underwriting decisions.• Negotiating account premiums with Brokers.• Examined potential loss stemming from catastrophe, severity or frequency of possible loss.• Developed team communications and information for operational meetings.• Worked with Brokers to understand operational needs and provide customer service.• Averaged 95% monthly business retention.• Part of a team that decreased companies Auto portfolio loss ratio from 120% to 85%• Resolved auto account problems, improved operations and provided exceptional client support.

• Creating and proofreading legal documents• Managed 4 account executives• Applying MS Office expertise to be able to create complex legal documents• Proactively managing workload fluctuations while working with minimal supervision and direction• Collaborated with quality assurance team to comply with regulatory requirements.• Translated complex technical information into intuitive clear format.• Collaborated across departments and levels of management to gain consensus on procedural documentation.• Worked with internal staff to process documents and sent for closing.• Identified areas of weakness and recommended or implemented process improvements.• Manipulated and converted documents to meet needs of individual personnel or projects.• Reviewed and approved all client contracts prior to submission.• Developed and edited template contracts with changes in company's service lines or new developments.• Communicated with clients to review contracts and answer questions.

• Answering phone calls in English and French• Responsible for handling all incoming calls and providing excellent client service• Assisting sales agents with customer's information• Work closely with other departments and representatives to build, reinforce and maintain existing business and relationships• Listening and understanding customer's problems• Servicing customers with insurance policies, banking and claims information.• Managed over 70 calls per day• Listened to customer needs and desires to identify and recommend optimal products.• Answered questions about store policies and concerns to support positive customer experiences.