Global Head of Application DevelopmentDigital and Rapid Response

- Oversees the management, scheduling, and mentorship of large scale employee teams, including both on and off-shore locations.- Engages in technical resource planning and level-of-effort estimation to support project scoping, pricing, and planning.- Leads the Rapid Response Team for global applications, ensuring continuity of information technology systems.- Proposes and executes design solutions for problems and improvements.- Provides technical oversight to team members across global locations.- Manages Front-End Application Development and Digital Marketing Technology for AIG travel web sites and digital assets, transacting $1B in annual revenue across 86 countries while adhering to 99.99% Up Time SLA.- Digital Transformation of 100+ digital solutions to a single Adobe SaaS solution, including CMS, Test and Target, Analytics and Machine learning.

• Coordinated the program and project management, engineering, and testing deliverables for the implementation of AIG Travels APAC and EMEA B2B APAC Policy Issuance and Administration system.• Collaborated with compliance and security teams to ensure policy and procedure adherence.• Acted as the strategic liaison between IT and relevant business units, steering committees and overseeing strategic planning sessions to ensure continuity of approaches to IT activities.• Created and implemented forecasting models to establish appropriate staffing levels for IT activities, resulting in 30% reduction in TCO.• Identified and researched risks associated to the global IT operations, creating, and implementing mitigation strategies to reduce threat vulnerabilities and security incidents by 90%.• Carried out risk analysis and change management, reducing project risks by formulating contingency plans.

Oversaw the data center migration from Hewlett Packard to AIG Global Services, managing 20+ global teams and the reallocation of $300K/month.• Scheduled and facilitated knowledge transfer activities between EOTIS and AIG. • Guided Customer Relations Management and cross-trained project managers.• Streamlined team processes to improve KPI’s and accuracy to meet service request deadlines.• Ensured cost forecasting was precise and deliverables were on-time.

Designed and created SQL stored procedures including scheduled jobs, reporting queries, and data import jobs.• Created and maintained table spaces, tables, indexes, users, roles, privileges, and security for global databases.• Assisted with security audit of databases and servers to ensure adherence to standards.• Partnered with software developers to develop and enhance modules within the Liberty application.• Assisted in the creation of 24 x 7 Liberty support model utilizing staff in all 3 global locations.• Created and maintained documentation for DBA standard operating procedures.• Performed extensive follow-up procedures to obtain, update, and validate information.