Richard Ebanks Email and Phone Number

Remote website management, support and maintenance.Basic SQL database querying, data management and view creation.Configuration of SQL database, including backup/restoration.Research, and critical thinking application to resolve complex data requests.Responsibility over TickeTrak 10 ticket support queues, along with execution and following-up of work orders.Provide feedback & guidance for client requirements when purchasing products.Testing of new parking management solutions. (mounts/cameras/processing software)Assisted with planning and execution of vendor related product reviews for business enhancement.Proactive scheduling and coordination of multiple clients/agencies for support.Handheld unit support/general cellular phone support.

Catch All Level 2/3 Desktop Support for private Healthcare corporation.Remote support & virtualization training (VMWARE/VDI)Managed tracking, repair, and return of down/broken user equipment.Assisted with prepping, training & deployment of new hire onboarding/equipment.Managed Access Points for CareCentrix network, along with troubleshooting network issues, and server related issues.After hours & on call support.Vendor P.O.C for onsite work.Server rewiring & desktop hardware part replacements.Re-Imaging & Configuration of IT hardware.Shipping & Label Creation along with Inventory tracking of shipped items.

• General Project Management. • Creation, and maintaining of networking infrastructure for all ranges of entertainment media for the purpose of expanding, collaborating, and revolutionizing the electronic entertainment industry and its community outreach.• Drafting of corporate documentation, and company-wide implementation of corporate bylaws in observance with local, state, and federal law.• Management of yearly budget cycles, as well as planning of general company direction in coordination with other executive staff.• Supervising of official community events, as well as assisting in the brainstorming, and implementation of strategic PR marketing for targeted and broad audiences.• Negotiation and further development of collaborative cross-company efforts with the unified goal of successful joint ventures for the benefit of mutual partners, and surrounding consumers and community members.

Level 1 Service Desk call center support for City of Tampa Police Department.Remote desktop troubleshooting support.Timely tracking and escalation of reported outages.CJIS certification.Tech 411 hands on support for Police MDT's, and deployments of corporate cellphones.Configuration and repair of corporate cellphones.Configuration and troubleshooting of 4g wireless cards.Rotational ticket queue monitoring and support.Footprints ticketing system experience.Level 1 Helpdesk call support, triaging and escalations for over 4,000 employees.

Community College laboratory technician with customer orientated support.Assisted both staff and students with various network account or physical workstation issues in the collegiate environment.Quarterly Maintenance of company workstations including replacement and upgrading of individual pieces of hardware. Operating system reimaging.Supported staff with after hours support.