Richard Eberhardt Email & Phone Number

Kansas City Kansas

Coordinate, and supervise the technical, administrative and material resources necessary to deliver projects to exceed client satisfaction, on time, and under budget. This involves extensive interaction with clients, sub-contractors, equipment vendors, and technicians. Develop creative solutions for issues and delays, act as liaison between the client and all other parties involved. Project types typically managed include fire detection, access control, nurse call & code blue notification systems, hospital & school communication systems, and video surveillance. All of these systems being IP based.Extensive experience successfully managing multi-million dollar Government and DoD projects.

Lenexa Kansas

Manager of three departments that consisted of the Repair Depot, Client Care Services, and Technical Help Services. Responsibilities included selecting international Third Party Service Maintainers and negotiating Service Level Agreements. Local Service depot management include work flow, repair turn-around–time, inventory control, customer satisfaction, new service revenue growth and extended warranty sales for this privately owned, airline ticket and specialty bar code printer manufacturer.

Lenexa Kansas

Responsible for all facility operations in this high volume, customer focused computer repair facility including recruiting, training, motivating, coaching, and growing both a technical and administrative team. Soliciting new accounts to increase revenue, developing and implementing new administrative systems and controls, solving customer/client service issues, monitoring and improving quality, attending/sponsoring meetings with clients and customers, parts inventory control, and technical help desk management. Full P& L responsibilities.