Change Portfolio Manager
Current
Jul 2022 - Present
AeroLeads people directory · profile
Richard Eglin Email & Phone Number
Customer Experience Obsessed!
at
CITB
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Obsessed!
Location
Peterborough, England, United Kingdom
Company size
Who is Richard Eglin? Overview
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Quick answer
Richard Eglin is listed as Customer Experience Obsessed! at CITB, a company with 959 employees, based in Peterborough, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Richard Eglin.
Richard Eglin previously worked as Change Portfolio Manager at Citb and Outpatients Admin and Health Records Manager at Nhs England. Richard Eglin holds Aat 3 Year Part-Time, Accounting, Pass from Peterborough Regional College.
Company email context
Email format at CITB
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CITB
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Profile bio
About Richard Eglin
Experienced Web Operations Manager with a demonstrated history of working in the retail industry. Skilled in Coaching, E-commerce, Retail and Customer Experience. "A confident, independent self-starter with competitive drive and initiative together with a sense of urgency. A strong leader who manages individuals to utilise their strengths and achieve business objectives. Combines excellent analytical, problem solving and decision-making skills with an obsession for customer experience. Effective communication skills have been demonstrated to build lasting working relationships with all stakeholders. Consistently maintains high standards by coaching, mentoring, inspiring and developing members of a high performing team. Able to manage a heavy workload in a fast moving and challenging environment. Venturesome, stimulated by new challenges and situations, and is generally driving himself and others to new horizons. He is ambitious both for himself and for the business which employs him. "
Current workplace
Richard Eglin's current company
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Citb
6 roles
Richard Eglin work experience
A career timeline built from the work history available for this profile.
Outpatients Admin And Health Records Manager
Successfully Project managing digital COVID-19 implementations (Dr to Patient video consultations / Waiting list reduction / New patient referral system / Digital communications). Leading the production, enhancement, implementation and regular review of service development & transformation plans. Managing expenditure against agreed budgets, and identify.
Apr 2020 - Feb 2022
Uk & Ie Web & Ecommerce Operations Manager
Responsible for Customer Experience, together with Operational Management and full budgetary control. Member of the Senior Leadership Steering Group. Leading the transformation and successful migration to different web platforms on four occasions, requiring significant stakeholder management and ability to meet deadlines. Introducing the concept that.
Apr 2016 - Dec 2019
Customer Service Manager
Within the Contact Centre, leading 7 Team Leaders with 84 indirect reports. Responsibility for workload and resource forecasting and meeting KPI’s. Working with colleagues across the UK and Ireland to act on root cause of detrimental customer experience. Building strong reporting measures to drive the performance through the team. Key member of the.
Nov 2006 - Apr 2016
Customer Service Manager
Instigated a more profitable client charging structure. Project management with major clients (Financial Times, EMAP, Bauer Media). Establishing process and procedure guides to maintain consistency and standards. Member of the Executive board providing input into strategic initiatives and aiding company development. Leading a team of customer experience.
Nov 2004 - Sep 2006
Head Of Customer Service And Distribution
Joined the company one month into the launch. Project managed new product launches (Christmas Trees and Flower bouquets). Management of fulfilment operation. 4 direct reports and 40 indirect reports. Implemented key solutions for process development with strong leadership. Produced a working process document for both the Customer Service and Distribution.
May 2000 - Jun 2003
Team & coworkers
Colleagues at CITB
Other employees you can reach at citb.co.uk. View company contacts for 959 employees →
MA
Mark Andrew
Colleague at CitbUnited Kingdom, United Kingdom
View →
CW
Catherine Wilcock
Colleague at CitbCity Of Peterborough, England, United Kingdom, United Kingdom
View →
AN
Aarthi Nandi
Colleague at CitbLondon, England, United Kingdom, United Kingdom
View →
AH
Aimee Hampton
Colleague at CitbCity Of Peterborough, England, United Kingdom, United Kingdom
View →
TJ
Tim Jennings
Colleague at CitbCastle Rising, England, United Kingdom, United Kingdom
View →
KK
Kirsty King
Colleague at CitbDeeping St James, England, United Kingdom, United Kingdom
View →
JA
Joanna Abram
Colleague at CitbYork, England, United Kingdom, United Kingdom
View →
NS
Natalie Sprake
Colleague at CitbUnited Kingdom, United Kingdom
View →
PW
Peter Ware
Colleague at CitbLondon, England, United Kingdom, United Kingdom
View →
MD
Martina Doyle-Turner Mcipd
Colleague at CitbGreater Lincoln Area, United Kingdom, United Kingdom
View →
Mark Andrew
Colleague at CitbUnited Kingdom, United Kingdom
View →
CW
Catherine Wilcock
Colleague at CitbCity Of Peterborough, England, United Kingdom, United Kingdom
View →
AN
Aarthi Nandi
Colleague at CitbLondon, England, United Kingdom, United Kingdom
View →
AH
Aimee Hampton
Colleague at CitbCity Of Peterborough, England, United Kingdom, United Kingdom
View →
TJ
Tim Jennings
Colleague at CitbCastle Rising, England, United Kingdom, United Kingdom
View →
KK
Kirsty King
Colleague at CitbDeeping St James, England, United Kingdom, United Kingdom
View →
JA
Joanna Abram
Colleague at CitbYork, England, United Kingdom, United Kingdom
View →
NS
Natalie Sprake
Colleague at CitbUnited Kingdom, United Kingdom
View →
PW
Peter Ware
Colleague at CitbLondon, England, United Kingdom, United Kingdom
View →
MD
Martina Doyle-Turner Mcipd
Colleague at CitbGreater Lincoln Area, United Kingdom, United Kingdom
View →
3 education records
Richard Eglin education
Aat 3 Year Part-Time, Accounting, Pass
Btec, Business And Finance, Pass
Education record
Orton Longueville School
FAQ
Frequently asked questions about Richard Eglin
Quick answers generated from the profile data available on this page.
What company does Richard Eglin work for?
Richard Eglin works for CITB.
What is Richard Eglin's role at CITB?
Richard Eglin is listed as Customer Experience Obsessed! at CITB.
Where is Richard Eglin based?
Richard Eglin is based in Peterborough, England, United Kingdom while working with CITB.
What companies has Richard Eglin worked for?
Richard Eglin has worked for Citb, Nhs England, Ikea Group, Ikea, and Hcuk.
Who are Richard Eglin's colleagues at CITB?
Richard Eglin's colleagues at CITB include Mark Andrew, Catherine Wilcock, Aarthi Nandi, Aimee Hampton, and Tim Jennings.
How can I contact Richard Eglin?
You can use AeroLeads to view verified contact signals for Richard Eglin at CITB, including work email, phone, and LinkedIn data when available.
What schools did Richard Eglin attend?
Richard Eglin holds Aat 3 Year Part-Time, Accounting, Pass from Peterborough Regional College.
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