- Produced high-level (HLD) and low-level designs (LLD) of fibre networks in a mixture of rural and urban areas from Cheshire to Devon. - Used GIS software, Openreach's PIA platform and Weezie Fibre software to produce these designs, I worked with project managers, surveyors and wayleaves officers to ensure quality, compliant work.- I ensured fibres were spliced in an efficient way to ensure minimal light loss from cabinet to end user. This could also involve cascading… Show more - Produced high-level (HLD) and low-level designs (LLD) of fibre networks in a mixture of rural and urban areas from Cheshire to Devon. - Used GIS software, Openreach's PIA platform and Weezie Fibre software to produce these designs, I worked with project managers, surveyors and wayleaves officers to ensure quality, compliant work.- I ensured fibres were spliced in an efficient way to ensure minimal light loss from cabinet to end user. This could also involve cascading fibres.- I also picked up tasks on an ad-hoc basis to amend or add to existing designs to make sure the design accurately reflected what is in the field. Show less

- Adapted to the company’s needs and worked on a variety of different work-streams, including Civils Engineering Planning, Fibre New Site Escalations and most recently the National Support Team.- Vast and detailed knowledge of Openreach Fibre Network Delivery procedures and processes, particularly the Fibre to the Premises (FTTP) network.- Extensive experience of using integral systems such as Piper, EMS, NGWFMT and all of the Microsoft Office programmes, among many… Show more - Adapted to the company’s needs and worked on a variety of different work-streams, including Civils Engineering Planning, Fibre New Site Escalations and most recently the National Support Team.- Vast and detailed knowledge of Openreach Fibre Network Delivery procedures and processes, particularly the Fibre to the Premises (FTTP) network.- Extensive experience of using integral systems such as Piper, EMS, NGWFMT and all of the Microsoft Office programmes, among many others.- Proven track-record of effectively communicating by telephone and email with engineers, field based coordinators and contractors, as well as internal colleagues.- Regular recognition for the high level of service provided by various members of management. - Experience of handling and organising historic wayleaves as part of a huge project ensuring the digitalisation of said documents. Show less

- Providing a high level of front-line service to customers enquiring about the service they had received.- Resolving technical faults or complex billing issues with clear and concise communication on a day to day basis.- Adapting to the needs of each customer and using whatever means at my disposal to make sure they were satisfied with the outcome of their query whether a simple fix or a more complicated issue.- Making appointments and working to deadlines agreed on an… Show more - Providing a high level of front-line service to customers enquiring about the service they had received.- Resolving technical faults or complex billing issues with clear and concise communication on a day to day basis.- Adapting to the needs of each customer and using whatever means at my disposal to make sure they were satisfied with the outcome of their query whether a simple fix or a more complicated issue.- Making appointments and working to deadlines agreed on an individual basis.- Meeting and exceeding targets set for me and helping my colleagues with any best practice or advice when required.- Progression through to Case Manager role dealing with more complex, escalated queries, obtaining and developing my skills in this area. Show less