Handle day-to-day implementation, monitoring and operational support of hardware, software, managed solutions and service provider relationships.Actively participate and lead security team meetings that facilitate secure design.Engage in information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects. Additionally, deliver projects on time, and in accordance with service level agreements (SLAs).Assist with incident response and system stability issues as they occur. Implement solutions observing compliance – Health Information Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley Act (GLBA), Payment Card Industry (PCI), Sarbanes-Oxley Act (SOX), etc. – and privacy laws.Work in tandem with architects, the security operations center (SOC), incident responders (in cases of anomalous activity and host compromise), and technology infrastructure and development team members.Respond to and handle service and escalation tickets within SLA expectations.Develop security test plans from architectural design. Identify deficiencies and make enhancements to ensure production is not impacted.Participate regularly in change project and change management meetings.Research, validate and deploy solutions meeting security and business needs.

Generate tailored and actionable products based on analyzed threat campaigns, external and internal events, and incidents. Provide security risk mitigation methods and compensating controls to help drive remediation efforts for the business. Established and maintained excellent working relationships/partnerships with the cyber security and infrastructure support teams throughout the organization, as well as different business segments.Coordinate and lead intelligence initiatives spanning multiple teams over an extended period. Inform the company's understanding of emerging threats through the production of strategic and tactical intelligence.

Maintain administrative consoles for security systems/platformsAbility to conduct vulnerability scans and recognize vulnerabilities in security systems and platformsAbility to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation)Apply security policies to meet the security objectives of the system and platformsMaintain baseline configurations of security systems/platforms according to organizational policiesPerform security reviews, identify gaps in systems and platform architecture and implementation, and develop a security risk management planPlan and recommend modifications or adjustments based on exercise results, system, or platform environment.Properly document all systems security implementation, operations, and maintenance activities and update as necessary.Verify and update security documentation reflecting the platform or system security configurationAnalyze and report organizational security posture trendsAssess adequate access controls based on principles of least privilege and need-to-knowEnsure the execution of disaster recovery and continuity of operationsWork with stakeholders to resolve computer security incidents and vulnerability compliance.Provide enterprise-wide management and reporting on overall organization security posture, risks, and vulnerabilitiesWork effectively with all relevant vendors to keep hardware and software products at required release levels to maintain an effective security posture.Ability to review, categorize, and route incidents Ability to communicate, document, empathize and understand customer’s issues. Ability to coordinate IT resources from own and other departments

Performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction.Monitor security systems and analyze potential threats using security tools such as IDS/IPS (host and network-based), Anti-Virus, SIEM, Firewalls.Perform event log analysis, incident response to security alarms, and network monitoring to determine client systems' health and availability.Analyze network traffic to assess, prioritize and differentiate between potential intrusion attempts and false alarms.Investigating indicators of compromise and information security incidents to determine trends within the environment.Ensure that firmware upgrades and security patches are installed to prevent system vulnerabilities from being exploited.Communicate alerts to clients regarding intrusions and compromises to their network infrastructure, applications and operating systems.

Supporting 2000+ partnersResolved multiple trouble tickets including, reboots, virus, and backupsExperience with Webroot, TeamViewer, ConnectWise, Bitdefender, SonicwallsPerform event log analyst and incident response to maintain device health

Supporting 6,000+ end usersResolved multiple trouble tickets including critical alerts, reboots, virus, and backupsExperience with Webroot, Malwarebytes, PRTG, Auvik, and Screen ConnectApplication support in Microsoft Office, Genesis, and Sip Soft Phone

Supporting 6,000 end usersBuild, image, and reimage laptops, desktops, thin clientsResolve multiple trouble tickets for hardware and softwarePushed applications using Radia Client Automation Software

Tier 1 troubleshooting of mobile devices, and servicesAnswer, Research and Resolve account questionsPreform account analysis using proprietary softwareMaintain customer relationships by phone, and emails

Managed IT inventory for the entire corporationUpdate IT inventory through custom databaseReceive, sort and ship packagesMaintained vendor client relationships by e-mail and phone