- Monitor system performance- Monitor scheduled jobs- Receive, investigate, and respond to or escalate incidents- Create tasks and develop code to fix bugs- Develop feature work, including tests and code updates- Perform data updates- Engage in professional communication with all members of the organization

- Migrated static website content into a content management system (CMS)

Provided office support for customers and staff/trainers/consultants in a non-profit workforce training organization. Performed highly detailed accounting, office administrative, and survey work.Survey Administration- Created custom project proposals and invoices using MS Office and SQL database- Executed data collection and produced results reports for online/paper/phone employee satisfaction, customer satisfaction, and training feedback surveys Accounting and Office Administration- Managed accounts receivable/accounts payable/employee reimbursements- Identified, coded, tracked allowable federal and state grant expenditures- Assisted with review of monthly and year-end financial reports- Participated in annual financial and grant audits- Performed work in QuickBooks and customized SQL database - Implemented and managed business credit card and receivables card programs- Maintained vendor relationships and accounts, provided procurement support, assisted with day-to-day business operations and decisions- Collaborated with marketing team members to refine marketing strategy and created blog posts and marketing videos for social mediaWorkplace Skills Training Grant Administration- Maintained accurate record of training participant information- Ensured timely and appropriate expenditure of funds- Invoiced grant agency and companies- Prepared and submitted quarterly reports to grant agency

Facilitated an employee survey project for a local manufacturing company, acting as an independent third-party to encourage honest employee feedback.-Administered full survey process, including material distribution, data collection, and survey results reporting-Provided professional correspondence for all company contacts and survey participants-Adhered to strict schedule in order to meet organization's required results deadline

Manage Surveys and Administration- Coordinated and executed all survey data collection and results reporting tasks- Provided key administrative and office support to customers and staff- Ensured timely and appropriate expenditure of grant funds used for Workplace Skills training grant programs