Richard Euckert Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana

Participates in phone support rotation receiving member and vendor calls.Answers hardware store calls regarding merchandise orders and shipments.Responds appropriately with a positive demeanor to member objections and questions.Provides information and instruction to members to assist with proper resolution to inquiries.Obtain freight quotes and process.

Fort Wayne, Indiana Area

Work as a collections specialist working with insurance companies for payment of patients accounts. Provides support in the research of all patient accounts that have been filed with an insurance company for payment for resolution. Research thru payer websites and calls to payers. Must reach personal monthly productivity and quality goals in support of.

Fort Wayne, Indiana Area

Fort Wayne, Indiana Area

• Assist national account customers with a central point of contact.
• Work with corporate load-control centers, ship-points, and consignee facilities to ensure their shipment expectations are met. Exceeding monthly load count goal by an avg of 298 loads/month in 2015 and on-time delivery.
• Work with national account marketing group to provide timely responses to customers’ needs and requests.
• Manage customer reporting and any contractual specific operational requirements.

• Led cold calling of existing and prospective customers for freight shipments.
• Built and maintained customer relationships; ex: worked with Trans-Expedite and increased their annual usage from under $100k/yr to over $2M/yr.
• Assisted the outside sales team with communication to the customer and data analysis.
• Prepared rate quotes for customer acceptance and send to billing once approved and shipment processed.
• Processed new shipment orders and communicated any delays or issues with the customer.
• Kept updated customer contact lists and profiles.

• Processed of insurance claims for insureds in a timely manner.
• Selected to join Managed Care processing unit within 6 months.
• Selected as high claims processor for Managed Care unit with the ability to pay insurance claims from $5-$40K without supervisor audit
• Cross-Trained a Customer Service Representative as one of the first “Service Consultants”, handling incoming calls from insureds and providers regarding issues with claims.
• Assisted the small business liaison in resolving escalated issues for insured’s and providers.