Experienced Financial Operations Professional | Process Efficiency | Customer ServiceWelcome to my LinkedIn profile! I am a dedicated and results-oriented financial operations professional with a strong track record of success. With expertise in invoice processing, financial record maintenance, and customer service, I consistently deliver accurate and efficient solutions to drive organizational success.Currently, as a Financial Operations Associate at Actblue, I excel in managing high volumes of invoices with precision, leveraging QuickBooks for financial record maintenance and statement generation. I ensure accurate and up-to-date records for 7 corporate credit cards while supervising Expensify reimbursement processing. I streamline workflows for seamless financial operations.Previously, as a Front Desk Associate at Omni Parker House Boston Hotel, I provided exceptional customer service and streamlined check-in procedures. I managed room reservations, resolved guest inquiries, and received positive feedback consistently. My organizational skills enhanced guest experiences and resulted in high satisfaction rates.During my tenure at Harvard Business School, I excelled as an IT - Finance Office Assistant, preparing comprehensive financial reports, budgets, and expense reports. I efficiently processed vendor invoices and managed administrative tasks. Proficient in Excel and SharePoint, I ensured accurate file management and contract tracking.As a Supervisor at JPMorgan Chase in the Treasury Department, I oversaw prospectus review and preparation from international team members. I monitored fund activity, documented procedures for auditing, and trained offshore sites. I led a successful broker commissions automation project, improving efficiency by 80%.My background includes client services roles at Plus One Health Management, managing high volumes of reservations and addressing client inquiries. Driven by a strong work ethic, attention to detail, and a passion for excellence, I am dedicated to making a positive impact in financial operations and customer service. I excel in fast-paced environments, collaborating with cross-functional teams to achieve organizational goals.With proficiency in Microsoft Office, QuickBooks, and Expensify, I excel in technical skills. Fluent in English and Haitian Creole, I effectively communicate with diverse audiences.Please feel free to connect with me or reach out to discuss how my experience and qualifications can contribute to your organization's success.
