Richard Fleming Email & Phone Number

Tulsa, Ok, Us

Olathe, Kansas, United States

Responsible for continued ITIL Incident Mangement process development.

Olathe, Ks

Managed NOC team providing coaching and support raising network availability stats from93 percent to 99.8 percent§ Developed processes and procedures to create an efficient and effective networkmonitoring group for Cricket Communications offshore team§ Trained developed and managed off shore team to assume network monitoringresponsibilities in India and Mexico for three different networks to include actualnetwork monitoring, remote fixes, and Telco ticketing methods… Show more Managed NOC team providing coaching and support raising network availability stats from93 percent to 99.8 percent§ Developed processes and procedures to create an efficient and effective networkmonitoring group for Cricket Communications offshore team§ Trained developed and managed off shore team to assume network monitoringresponsibilities in India and Mexico for three different networks to include actualnetwork monitoring, remote fixes, and Telco ticketing methods, § Trained team to work with various LEC's effectively for quick resolution of outages§ Implemented NOC procedures to improve team performance.§ Developed schedule for 24/7/365 network monitoring team§ Quickly developed adjustment procedures to address escalations§ Provided technical support for Tier I groups assisting in meeting SLA's§ Monitored wireless network working closely with LEC's for quick resolution of outages Show less

Noida Area, India

Managed 200+ engineers providing service assurance for the Sprint account. This involved identifying what success is for the team and implementing new processes and best practices to bring the team from a 0% passing rate of SLA and KPI's to over 95% passing rate within 3 months.Collaborated with multiple managers to develop and implement individual performance measurements and provided coaching that kept the 24 x 7 team functioning as a unit. Collaborated with multiple teams to insure… Show more Managed 200+ engineers providing service assurance for the Sprint account. This involved identifying what success is for the team and implementing new processes and best practices to bring the team from a 0% passing rate of SLA and KPI's to over 95% passing rate within 3 months.Collaborated with multiple managers to develop and implement individual performance measurements and provided coaching that kept the 24 x 7 team functioning as a unit. Collaborated with multiple teams to insure customer satisfaction was attained and exceeded. Show less

Overland Park, Ks

Working to ensure quick resolution of high impacting network events.Working with multiple teams from the onset of any high impacting network event ensuring troubleshooting efforts stay on track and proper fix agents are engaged and actively working towards resolution. Tracking events from start all the way through event analysis to determine root cause, lessons learned, best practices, and areas of improvement.

Tests and analyzes network and network facilities (e.g., power, communicationmachinery, software, lines, modems, and terminals) in a CDMA based network.· Perform real-time surveillance of all network elements such as:· Troubleshoot, test and perform fixes for specific network elements (T1's, DS0's, DS3's,EVDO Rev A DOM's, RNC's AAA Servers)· Nortel BSMs : Monitor call processing issues, reset and restore cell sites, perform T1testingand troubleshooting, escalate to… Show more Tests and analyzes network and network facilities (e.g., power, communicationmachinery, software, lines, modems, and terminals) in a CDMA based network.· Perform real-time surveillance of all network elements such as:· Troubleshoot, test and perform fixes for specific network elements (T1's, DS0's, DS3's,EVDO Rev A DOM's, RNC's AAA Servers)· Nortel BSMs : Monitor call processing issues, reset and restore cell sites, perform T1testingand troubleshooting, escalate to field ops when needed· DMS100: Perform break fix procedures on all elements in the MTX, perform card resets on elements as well as locking particular cards to allow Switch Ops to perform replacement· Engaged in execution of pre-planned restoration schemes, monitoring traffic conditions,monitoring network element performance data, controlling known or planned outages or masscalling events, effecting real-time routing and/or control instructions to networkelements and driving network trouble management activities. Show less

Supervised construction in residential home building· Estimated job cost for new construction and remodel work· Scheduled sub-contractors and inspected work completed· Insured all work done was completed to meet local codes and standards · Performed actual work involving multiple areas of expertise

Managed and maintained day to day operations of the business. · Developed sales leads and turned them into profitable business contracts · Supervised and Managed employees to meet business needs· Correlated work processes to profit and loss scenarios

Network And Telecommunications Management, Telecommunications/Networking

Activities and Societies: 4.0/GPA Suma Cum Laude

Bachelor Of Science, Networking Communications Management, 4.0/4.0

Bachelor Of Science, Networking Communications Management

Education record