Working as part of a team of both UK-based and off-shore Network Engineers I have worked with a large variety of clients, including Government, Local Authorities, Financial Services and Health Services. My day-to-day role is supporting both the BAU work of trouble-shooting and remedying problems, and also supporting projects for new and exiting clients in installing and upgrading their networks.I work closely with both my immediate team and the wider service delivery team, to ensure that clients receive the best service.I previously worked as part of the team supporting Voice products on the same wide range of clients.Products I work with regularly:CISCO ASA FirewallsCISCO FMC/FTD FirewallsCISCO MerakiCISCO Wireless LAN controllersCISCO ISEPalo Alto FirewallsCISCO switches & routers Barracuda FirewallsCisco FWSM As part of the Voice team I worked with:Lync 2013Audio CodesCall Manager ExpressCUCM 7.x 8.x, 9.x, 10.xUCCX 7.x, 9.x IP TradeSRST I have also supported the following:Windows 2008Windows 2008R2Windows 2012TMG 2010

Part of the infrastructure team at the NMCHighlights:Refurbishment Project of buildingOpening New officesIntroducing IPT Telephony, Migrating to CCM 7 from 4.1UCCX introduced into Contact Centre

In charge of the Windows side of the business, Project undertaken:Implementing ExchangeSendmail connection with ExchangeIntroducing MS SQL