I was contracted to complete 3 initiatives by year-end 2023. Successfully implemented efforts related to Fraud, Waste and Abuse case management tool, additional Archer functionality for Governance, Risk, Compliance, and a CMS Regulatory data request on time. This was a mix of Agile and waterfall teams / projects.My key contributions were:-- Driving success of various agile scrum teams resolving any delays, issues & risks impeding project success.-- Stakeholder and multi-level leadership communication with status reporting progress and issue and risk escalations as needed-- Working with teams to assess risks & issues, escalating to sponsors and leaders as needed.-- Manage project expenditures and budget to monitor financial risks. -- Support and monitoring of vendor expectations and partnership with client to implement vendor product on-prem.-- Utilize Rally dashboards to monitor team progress and performance to ensure completion of expectations as planned during sprints-- Working with Business and IT teams to ensure CMS requirements are met and delivered as per government specifications.

I was responsible for directing capital improvements initiative for transportation tolling business to manage an external vendor for development while ensuring timely delivery. Modernized tolling gantry and back-end systems while managing transitioning into a cloud-based solution. Oversaw all aspects of vendor activities, including supporting request for proposal process and ensuring successful fulfillment of vendor deliverables. Led and mentored infrastructure team in designing and implementing new cloud-based hardware solutions.Key Contributions:--- Drove infrastructure teams to implement new infrastructure strategies and build cloud-based solutions, utilized Azure and com-pany-based components.--- Managed vendor relations and ensured vendors adhere to statements of work and deliver according to expectations consistently. --- Coached and drove newly formed and existing Scrum teams on agile best practices, running ceremonies (sprints, backlog creation and refinement) while applying critical path and iterative development using Azure Dev ops tools and dashboards--- Risk and Issue management ensuring teams are not impacted by delays and escalating as needed.

I was contracted as an agile coach, RTE, and project management support for DPOC (Decision Point of Care) Prior Authorization System. Monitored financials to ensure budget compliance and proactive identification and escalation of risks. Delivered high-quality results in a virtual work environment by leading multiple remote agile teams composed of global and cross-functional resources. Built and nurtured vendor relationships to streamline communication, foster collaboration, maximize value, and achieve strategic outcomes. Key Contributions:--- Managed open issues and problem tickets in alliance with production support and DevOps teams using ServiceNow/other tools. --- Supported product owner in creating a future roadmap and a robust backlog using Rally to plan and execute future releases. --- Conducted agile coaching and mentoring activities to guide team towards continuous improvement and adhere to agile practices. --- Enabled seamless API integrations for efficient data gathering and SAAS functionality using gateways, REST, and Stargate access.

I have led and delivered projects using diverse global and local resources. Acted as a strategic business partner to identify product needs and requirements aligned with business goals and objectives. Supported agile transformation from waterfall efforts, facilitating adoption of agile principles, practices, and mindset within the organization. Communicated with management at all levels to deliver presentations on issue escalation, progress, status, and impactful recommendations. Key Contributions:--- Spearheaded a major initiative to execute the Oracle ORMB revenue billing system, processing a substantial $2.6B in revenue.--- Directed successful implementation of a $12M program, integrating SAAS and cloud technologies to reduce technical debt while promoting cost savings through a "Primary Care First" approach for members' healthcare visits.--- Drove on-time, on-budget, and high-quality program delivery with leading multiple project managers, scrum masters, and teams. --- Achieved significant reduction of insurance costs for a $12M budgeted project by implementing a new health plan. --- Implemented enterprise-wide process improvements and procedures to meet the reporting needs of project managers.--- Utilized CCA PPM Clarity tool to manage projects and expenses for financial management and reporting --- Created project plans in MS Project for tracking and successful and on time execution --- Assisted Business in building business cases with providing IT estimates and costs to support return on investment for presentation to leadership and other committees.--- Responsible for creating a Change Management review and request process to support sponsor and leadership expectations.

I Implemented and drove various projects from inception to delivery, collaborating with business and development teams to ensure complete and clear requirements, resulting in successful project delivery. Managed risk, issues, complex budgets, project plans, and timelines to ensure smooth project execution and desired outcomes. Maintained effective communication channels with all key stakeholders. Identified and implemented continuous process improvements to enhance project delivery efficiency and quality. Key Contributions:--- Directed projects and programs with budgets exceeding $10M to ensure efficient execution and delivery of desired outcomes.--- Reduced annual cost by $2M and improved operation SLAs with $25M budget by consolidating financial payment claims sys-tems. --- Coordinated with 10+ application teams and facilitated seamless changes for Billing application as an implementation manager. --- Led a special project in MDM technology to support identifying customers with different identifying data. --- Led infrastructure teams to implement cutting-edge hardware technology. --- Supported teams in all application aspects, analysis, design, development, implementation and system integration for wide range of companywide systems and financial business processing.--- Managed all phases of project life cycle, initiation, planning, monitor and control and closing--- Supported the IT Agile transformation ensuring teams implemented proper ceremonies such as PI planning, stand-ups, demos and requirement reviews, retrospectives and sprint planning sessions.

Responsible for people management of development resources supporting new development, enhancements and production support issue resolution using ServiceNow and other production management support tools. First-line management and direction to support staff with performance appraisal and goal management. Prior to people management responsible for software development and dev team leadership activities. Key Contributions:--- People Management guiding yearly performance along with defining and monitoring resource goals and KPIs--- On-call and support for 24/7 production tier 1 Financial and Billing system--- Working with business to define, document and delivery production fixes, enhancements and new development changes --- Led development team to design and create software using Java, .Net, C and other software to support and implement a Membership billing system.