Richard Galbraith Email and Phone Number

My last career before retiring was working in a call centre. I worked there for 9 plus years, as a tech support agent, helping customers with defined assistance requirements. The first period of time was helping customers of a shipping company to use the software provided to complete the labels and send the information to the company. This helped to schedule the pickup and delivery of the items. My role was to troubleshoot the problems, using screen shots to replicate the screens the customer would see. In the same fashion, I was transferred to working for a major cable company's customers, helping with internet and telephone connectivity. My chief joy was to be able to successfully help my customers, even when I had to enlist the help of others to resolve the issue. I was not the know-it-all, but rather the one who eased customers from a place of frustration to a place of problem resolved and contentment restored.