Richard Glasgow Email & Phone Number

Raleigh, NC

• Served as the primary client relationship manager in the area of data and analytics while working cross-functionally with internal and external teams to ensure credibility, stewardship and efficacy of the company data.
• Created custom solutions to meet marketing program needs, patient engagement and physician alignment.
• Developed data integration, mapping and data quality plans for large scale customer implementations.
• Designed automated data extracts for clinical and financial data into Evariant’s hospital marketing platform.
• Worked with Evariant Product and Development teams to enhance data structures to meet customer’s data capabilities using Agile methodology.
• Promoted client satisfaction by conducting client data optimization planning and execution to enhance the Platform reporting and overall usability.

Raleigh, NC

• Worked with hospitals, reference labs, providers and practice venders to provide detailed analysis, design and configuration of client clinical data for Implementation to the Medicity Platform.
• Performed data mapping, translations and transformation as required to conform to system requirements.
• Documented each interface design to allow for a clean and effective hand-off to all internal resources.
• Provided support of testing and development of new Medicity products and resources.
• Served as the expert reference for data validation, modification, and troubleshooting of existing client implementations

• Technical Lead for Vermont Blueprint for Health Initiative- VT Blueprint is a State-wide healthcare date exchange transforming care delivery and improving health outcomes.
• Analyzed and developed data integrations for large scale client implementations using HL7 standard and CCD messaging.
• Developed functional specifications for new features and enhancements based on customer requirements.
• Planned, developed and successfully implemented alternative data integration methods utilizing flat file, XML and XSLT mapping processes to HL7 messaging, and direct data base imports.
• EHR/EMR Standard code set mapping and analysis – ICD10, ICD9, CPT, SNOMED, LOINC.
• Managed Data integration and connectivity to EHR – EPIC, Allscripts, Greenway, Centricity, eClincalWorks, Medent, Cerner, NextGen, Meditech.

- Created and delivered Docsite application services for clinical quality improvement- Analysis and development of interfaces for data integration with Health Information System, EMR, Practice Management System, Lab Interface System and Health Information Exchanges- Provided analysis and development of quality improvement reporting for pay for performance.

- Managed multiple major accounts acting as the main contact for all client transactions- Primary interface between the technical and clinical teams and the client- Provided analysis of data integration and clinical workflow- Managed and resolved all client issues efficiently and with client satisfaction- Coordinated company strategies for solution.

- Develop and conduct training for system users on operating systems, relational databases, and other applications; assist users in maximizing best system practices- Assist Network Operating Center with issue resolutions- Build Data, Voice and Integrated DS1 circuits, track their delivery due dates and coordinate with the operations and venders for quality.

- Build Centrex, PBX Trunks and POTS lines with Bell South, Verizon and Sprint for resale- Manage Documentation of Unbundled Network Elements and Local Number Portability - Tier 2 support for customer’s post-conversion questions- Create progress reports and updates both verbally and electronically for senior management

- Managed 2 supervisors and 18 employees- Designed, installed and tested office units including power, data and phone from CAD blueprint- Meet or exceed budget goals through proper planning, coordinating and implementation- Managed multiple project operations simultaneously to meet deadlines and customer expectation

Maintain, store and deliver munitions to US forces throughout EuropeDefend America from foreign threats

General Studies

US Army - Military Science, Electronics, Professional Leadership Development

Diploma