Richard Glasgow Email & Phone Number

Raleigh, Nc

• Served as the primary client relationship manager in the area of data and analytics while working cross-functionally with internal and external teams to ensure credibility, stewardship and efficacy of the company data.• Created custom solutions to meet marketing program needs, patient engagement and physician alignment.• Developed data integration, mapping and data quality plans for large scale customer implementations.• Designed automated data extracts for clinical and financial data into Evariant’s hospital marketing platform.• Worked with Evariant Product and Development teams to enhance data structures to meet customer’s data capabilities using Agile methodology.• Promoted client satisfaction by conducting client data optimization planning and execution to enhance the Platform reporting and overall usability.

Raleigh, Nc

• Worked with hospitals, reference labs, providers and practice venders to provide detailed analysis, design and configuration of client clinical data for Implementation to the Medicity Platform.• Performed data mapping, translations and transformation as required to conform to system requirements.• Documented each interface design to allow for a clean and effective hand-off to all internal resources.• Provided support of testing and development of new Medicity products and resources.• Served as the expert reference for data validation, modification, and troubleshooting of existing client implementations

• Technical Lead for Vermont Blueprint for Health Initiative- VT Blueprint is a State-wide healthcare date exchange transforming care delivery and improving health outcomes.• Analyzed and developed data integrations for large scale client implementations using HL7 standard and CCD messaging.• Developed functional specifications for new features and enhancements based on customer requirements.• Planned, developed and successfully implemented alternative data integration methods utilizing flat file, XML and XSLT mapping processes to HL7 messaging, and direct data base imports.• EHR/EMR Standard code set mapping and analysis – ICD10, ICD9, CPT, SNOMED, LOINC.• Managed Data integration and connectivity to EHR – EPIC, Allscripts, Greenway, Centricity, eClincalWorks, Medent, Cerner, NextGen, Meditech.• Provided report status weekly directly to Senior Executive, Project Managers and Solution architects.• Provided cross-functional leadership for the planning, implementation and deployment of complex solutions.• Managed project resources to ensure project delivery and success.

- Created and delivered Docsite application services for clinical quality improvement- Analysis and development of interfaces for data integration with Health Information System, EMR, Practice Management System, Lab Interface System and Health Information Exchanges- Provided analysis and development of quality improvement reporting for pay for performance programs ACO, PQRS, NCQA Medical Home and HRSA- Lead implementation interface manager for Vermont Blueprint for Health Initiative VT State wide health date exchange transforming care delivery and improving health outcomes- Assisted Docsite development team with deployment of product software cycle upgrades- Claims data processing and interface setup

- Managed multiple major accounts acting as the main contact for all client transactions- Primary interface between the technical and clinical teams and the client- Provided analysis of data integration and clinical workflow- Managed and resolved all client issues efficiently and with client satisfaction- Coordinated company strategies for solution delivery of clinical quality improvement- Product Subject Matter Expert of the Chronic Disease Registry - Docsite- Delivered client and user training via webinar and onsite training

- Develop and conduct training for system users on operating systems, relational databases, and other applications; assist users in maximizing best system practices- Assist Network Operating Center with issue resolutions- Build Data, Voice and Integrated DS1 circuits, track their delivery due dates and coordinate with the operations and venders for quality delivery- Configure ADTRAN, Sipura, Polycom, Cisco and Edgemarc series routers and phones for T1 Voice, Data and VoIP- Supervise provisioning issues and escalations to assure customer satisfaction- Create and maintain a Standard Operating Procedure Manual

- Build Centrex, PBX Trunks and POTS lines with Bell South, Verizon and Sprint for resale- Manage Documentation of Unbundled Network Elements and Local Number Portability - Tier 2 support for customer’s post-conversion questions- Create progress reports and updates both verbally and electronically for senior management

- Managed 2 supervisors and 18 employees- Designed, installed and tested office units including power, data and phone from CAD blueprint- Meet or exceed budget goals through proper planning, coordinating and implementation- Managed multiple project operations simultaneously to meet deadlines and customer expectation

Maintain, store and deliver munitions to US forces throughout EuropeDefend America from foreign threats

General Studies

US Army - Military Science, Electronics, Professional Leadership Development

Diploma