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A highly experience customer focused IT leader with 11 years in senior IT management positions covering eCommerce, application development and support through to infrastructure, service delivery and project management. A technology executive noted for driving business innovation by combining a fresh can-do proactive attitude with an award winning people management capability and excellent interpersonal and communication skills.
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Head Of ItFresca Group Dec 2022 - PresentPaddock Wood, Kent, Gb -
Head Of ItPrimafruit Mar 2022 - Dec 2022Evesham, Worcestershire, Gb -
Interim It Service Delivery DirectorFirstgroup Plc Nov 2020 - Nov 2021Aberdeen, Scotland, Gb• Successfully led a large cross divisional programme of work to separate UK IT infrastructure from the US in preparation for the sale of the US businesses, including MS tenant and domain migrations.• Provided IT leadership and focus to the West Coast Partnership organisation (shadow operator of High Speed2) to improve IT services and IT standing. -
Group It DirectorSafetykleen Jul 2018 - Nov 2019Brentford, Middlesex, Gb• Stabilised a previously implemented ERP system, then built and gained approval for a business case to extended the ERP implementation into the European businesses.• Developed an IT strategy that drove IT transformations in the areas of cloud migrations and security controls.• Ensured the operational delivery of all IT system development, operational support, maintenance, 3rd party management, IT compliance and business continuity across the global reach of the organisation. -
Head Of ItElgas Limited Oct 2012 - Dec 2017Head of IT for Elgas, the largest LPG supplier in Australia. • Led an organisational cultural change, raising the profile of IT as a customer-focusedbusiness partner, critical for the business’ success.• Drove a “back to basics” internal transformation program to modernise IT systems and processes,including cloud migrations for various systems (web, phone, email), full license compliance, operating system upgrade, file server refresh, along with implementing SLA’s and key performance indicators.• Led the IT stream of a large competitor acquisition. This migration involved over 120k customers,across multi-sites/trucks under pressured timelines due to regulatory requirements. The IT teamwon a special award as part of the Linde CIO Annual Awards for this project.• Implemented quality assurance processes including an end user company-wide survey, whichshowed a 50% improvement in user satisfaction over the 5 years.• Restructured the team to better align to the business strategy and needs. This restructure lead to a step change in output of the team.• The IT team was the winner of 2016 Linde Regional Awards (Customer Experience), winner in 2015(Ability to Execute) and runner-ups in 2013 & 2014. Nb BOC/Elgas are part of “The Linde Group” -
Is Productivity & E-Commerce ManagerBoc South Pacific Oct 2008 - Dec 2012North Ryde, AuLed the support and development team supporting the ERP system (SAP) for BOC South Pacific, Australia and New Zealand’s largest industrial gas provider.• Full responsible for the application support and development of all key business systems includingSAP ERP, SAP CRM, SAP PI, SAP BW and the company website.• Worked with offshore technical teams to improve the reliability and performance of the core SAPsystems.• Developed and implemented EDI process standardisation that saw a three-fold increase in customersmigrating onto an extensive EDI platform with the customer surveys showing a consistent 4+customer rating.• The Productivity team was the winner of the 2010 Linde Regional Awards and runner ups in 2009, 2011 and 2012. -
Is Business Process SpecialistAfrox Nov 2005 - Sep 2008Sandton, Gauteng, ZaWorked on a large business wide SAP implementation project for South Africa’s leading industrialgas provider.• Responsible for the implementation of multiple functional areas within the SD (Sales & Distribution)module of SAP, namely retail processes, bulk, tonnage and LPG invoicing and other back office functions.• In consultation with various business stakeholders, developed functional specifications used to agree requirements, then worked with on and offshore technical teams to build, test and implement the agreed functionality. -
Is Graduate Management ProgramBoc South Pacific Jul 2002 - Nov 2005North Ryde, AuA three year graduate management program provided exposure to multiple areas with IT. Roles included Interim IT Service Manager, Software development project manager, SAP Security Analyst and retail business analyst.
Richard Glover Skills
Richard Glover Education Details
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UnswAeronautical And Astronautical Engineering
Frequently Asked Questions about Richard Glover
What company does Richard Glover work for?
Richard Glover works for Fresca Group
What is Richard Glover's role at the current company?
Richard Glover's current role is IT Director.
What is Richard Glover's email address?
Richard Glover's email address is ri****@****boc.com
What is Richard Glover's direct phone number?
Richard Glover's direct phone number is +614016*****
What schools did Richard Glover attend?
Richard Glover attended Unsw.
What skills is Richard Glover known for?
Richard Glover has skills like Continuous Improvement, Change Management, Process Engineering, New Business Development, Project Management, Sap, Cross Functional Team Leadership, Industrial Gases, Product Development, Business Strategy, Management.
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