QUALIFICATIONS IN ACTION OPERATIONS AND CUSTOMER SERVICE MANAGER 2007-------Krevco Lifestyles Inc.Winnipeg, MBManaging the Distribution Center, Service Department and Construction Department.Introduced and oversaw new methods for the administration of warranty items from five stores and multiple agents in four provinces. Administer all construction jobs, acquire all the necessary permits, oversee all inventory items, transfers and receivables. Manage the company fleet. Administer and resolve all customer service issues related to purchases and /or construction problems. Hire staff and maintain correct staffing levels for all departments in a seasonal situation.Liaise with the sales and parts departments. Produce and administer all job descriptions, produced spreadsheets to administer all construction jobs progress and up to date status.GAMING OPERATIONS EXECUTIVEFirst Nations Gaming / Human Resources Management / Labour Relations / Efficiencies ImprovementBottom-line and quality driven professional with many years of international experience in casino operations. Offers comprehensive knowledge of all aspects of casino management, from initial building design and layout through to operational policies and procedures for gaming, security, food services and entertainment. Results-focused strategist, equally effective planning new casino start-ups or transforming under achieving operations into profitable, high-traffic venues. Thrives on challenge, brings a superb blend of tactical and strategic planning talents and team leadership capabilities. Possess excellent interpersonal and communication skills.Specialties: New Casino LaunchesStrategic & Business PlanningOperational Policies & ProceduresSurveillance & Security StrategiesRecruitment & TrainingPerformance Evaluation/MotivationFinancial PlanningManagement - Union RelationsBudgeting & Cost ControlRevenue Maximization StrategiesMarketing & PromotionsBest Practices Implementation