Richard Grassmann Email and Phone Number

Onsite technical support of VESTA 9-1-1 NG9-1-1. • Onondaga County New York, 61 workstations, Geo diverse. Onondaga County processes approximately 600,000 calls per year. • Jefferson County, New York, 14 positions Geo diverse. Jefferson County processes approximately 250,000 calls per year.• Tompkins County, New York, Geo diverse. Tompkins County processes approximately 230,000 calls per year.• Cornell University, New York, Remote off Tompkins County. Cornell University… Show more Onsite technical support of VESTA 9-1-1 NG9-1-1. • Onondaga County New York, 61 workstations, Geo diverse. Onondaga County processes approximately 600,000 calls per year. • Jefferson County, New York, 14 positions Geo diverse. Jefferson County processes approximately 250,000 calls per year.• Tompkins County, New York, Geo diverse. Tompkins County processes approximately 230,000 calls per year.• Cornell University, New York, Remote off Tompkins County. Cornell University processes approximately 60,000 calls per year.• Niagara Falls PD New York. Geo diverse. • Hamilton County, New York. Geo diverse.• Cortland County, New York. Geo diverse.• Tioga County, New York. Geo diverse.Other sites of surrounding Counties and locations are coming online soon. Show less

Onsite technical support of VESTA 9-1-1 NG9-1-1. • Onondaga County New York, 61 workstations, Geo diverse. Onondaga County process approximately 600,000 calls per year. • Jefferson County, New York, 11 positions Geo diverse. Jefferson County process approximately 250,000 calls per year.• Tompkins County, New York, Geo diverse. Tompkins County process approximately 230,000 calls per year.• Cornell University, New York, Remote off Tompkins County. Cornell University process… Show more Onsite technical support of VESTA 9-1-1 NG9-1-1. • Onondaga County New York, 61 workstations, Geo diverse. Onondaga County process approximately 600,000 calls per year. • Jefferson County, New York, 11 positions Geo diverse. Jefferson County process approximately 250,000 calls per year.• Tompkins County, New York, Geo diverse. Tompkins County process approximately 230,000 calls per year.• Cornell University, New York, Remote off Tompkins County. Cornell University process approximately 60,000 calls per year.• Niagara Falls PD New York. Geo diverse. • Hamilton County, New York. Geo diverse.• Cortland County, New York. Geo diverse. Other sites of surrounding Counties and locations are coming online soon. Show less

Subcontracted to Motorola Solutions (formerly Airbus DS Communications)• Installed and configured Vesta NG9-1-1 Solutions Suite including Vesta 911 R7, Vesta Map Local, Vesta Analytics, Vesta CommandPost, and Vesta Heads-up Display. Tested and turned up into service PSAP from coast to coast varying in size

Experienced in many aspects of 9-1-1 including Network Design, ACD, Selective Routers, Selective Routing/ALI Databases, IP Gateways, Next Generation Networks, Wireless, LAN, WAN, TCP/IP, VoIP, RAS, VPN, and SIPKnowledge of database systems design and architecture (SQL), Windows XP Professional; Server 2003, Windows 7 Professional; Server 2013 Provided critical 9-1-1 Support for • Onondaga County, New York: Vesta 2.3 DMS and Vesta 911 R6.1 • Yates County… Show more Experienced in many aspects of 9-1-1 including Network Design, ACD, Selective Routers, Selective Routing/ALI Databases, IP Gateways, Next Generation Networks, Wireless, LAN, WAN, TCP/IP, VoIP, RAS, VPN, and SIPKnowledge of database systems design and architecture (SQL), Windows XP Professional; Server 2003, Windows 7 Professional; Server 2013 Provided critical 9-1-1 Support for • Onondaga County, New York: Vesta 2.3 DMS and Vesta 911 R6.1 • Yates County, New York: Vesta Pallas, ended 2015 • Seneca County New York: Vesta Pallas, ended 2015 • Jefferson County Fort Drum, New York: Vesta 2.3 DMS, ended 2015 Show less

Verizon Wireline Network OperationsCollaborated with Six Sigma Black and Green Belts by redesigning use of Tablets by Field Service Technicians. Project goal was achieved with increased productivity, improved employee to customer interfaces, removed road blocks and significant reduction of overall cost to VerizonPlanned network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathered equipment, supplies, materials, and tools;… Show more Verizon Wireline Network OperationsCollaborated with Six Sigma Black and Green Belts by redesigning use of Tablets by Field Service Technicians. Project goal was achieved with increased productivity, improved employee to customer interfaces, removed road blocks and significant reduction of overall cost to VerizonPlanned network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathered equipment, supplies, materials, and tools; assessing installation site and preparing an installation diagramEstablished voice and data networks by installing telecommunications equipment, routers, switches, multiplexers, programming features, establishing connections and integrations, following industry standards, activating remote access tools and coordinating with contractors Show less

Verizon Wireline Network OperationsExperienced in all aspects of Verizon core network including Ethernet, SONET, T1s, T3s, OC-3 – OC-192, SS7, PRI, ISDN, Data Circuits from 1.5Mbps – OC-192 Sonet, Gigabit Switched Ethernet, Switched Ethernet Services DS1 over GPONMaintained network by troubleshooting and repairing outages, testing network back-up procedures, updating documentationExceptional customer service skills communicating with high profile customers who required… Show more Verizon Wireline Network OperationsExperienced in all aspects of Verizon core network including Ethernet, SONET, T1s, T3s, OC-3 – OC-192, SS7, PRI, ISDN, Data Circuits from 1.5Mbps – OC-192 Sonet, Gigabit Switched Ethernet, Switched Ethernet Services DS1 over GPONMaintained network by troubleshooting and repairing outages, testing network back-up procedures, updating documentationExceptional customer service skills communicating with high profile customers who required personal problem solving one point of contact attention by correcting issues or working with escalation personal until situations are ultimately resolved to customer’s satisfaction Show less