Richard H. Email and Phone Number

Manage, develop and ensure the delivery of contractual reporting requirements across NNEP.Ensure a consistent approach to aggregating and reporting project and programme data and that everyone in the organisation makes decisions based on the same information – a single source of truth.Define and own an NNEP Reporting structure and calendar, including establishing information workflows, acting as the key point of contact for all reporting/ performance queries for NNEP.Develop and implement a clear performance management framework to track and manage the programme against established KPIs.Ensure that processes, systems and people work optimally to provide efficient, relevant and insightful reporting so that the client, the leadership and decision-makers have timely, accurate, sufficient and insightful information to enable effective decision-making.Develop and maintain reporting templates and bespoke dashboards for NNEP governance boards using modern tools and techniques, supporting leadership during the process and ensuring reports and information provided is fit for purpose for the different discussion forums.Collaborate across cross-functional teams to gather inputs, conduct data analysis, and identify performance gaps and improvement opportunities, leading the preparation of Performance Improvement Plans, where needed.Develop and maintain relationships with key stakeholders across NNEP and the client.

Manage, develop and ensure the delivery of contractual reporting requirements across NNEP.Ensure a consistent approach to aggregating and reporting project and programme data and that everyone in the organisation makes decisions based on the same information – a single source of truth.Define and own an NNEP Reporting structure and calendar, including establishing information workflows, acting as the key point of contact for all reporting/ performance queries for NNEP.Develop and implement a clear performance management framework to track and manage the programme against established KPIs.Ensure that processes, systems and people work optimally to provide efficient, relevant and insightful reporting so that the client, the leadership and decision-makers have timely, accurate, sufficient and insightful information to enable effective decision-making.Develop and maintain reporting templates and bespoke dashboards for NNEP governance boards using modern tools and techniques, supporting leadership during the process and ensuring reports and information provided is fit for purpose for the different discussion forums.Collaborate across cross-functional teams to gather inputs, conduct data analysis, and identify performance gaps and improvement opportunities, leading the preparation of Performance Improvement Plans, where needed.Develop and maintain relationships with key stakeholders across NNEP and the client.

Leading and managing the Regional PMO team in line with Regional Investment Programme objectives. Ensuring consistency of approach to work planning and delivery across a portfolio of projects, overseeing all Programme and project controls (schedule, cost, risk, change, document controls and reporting) for the region.

Manage and co-ordinate PMO performance & reporting. Managed a team that co-ordinates the Directorate performance reporting and management requirements, ensuring the effective application of procedures, processes and governance, compliance and control policies within the Directorate including developing data into management information for senior leaders and external stakeholders

Leading cross-functional virtual teams to deliver new business performance targets for Unsecured Lending helping to deliver New Customer Acquisition (NCA) targets.Responsible for developing commercial plans with tracking of key performance indicators partnering with Analytics, Credit Risk, Marketing and Finance to monitor and review new loan performance and the market on a regular basis to identify trends, key levers, issues and opportunities for new loan growth.

Plan and implement proactive monitoring and evaluation processes in close collaboration with relevant teams. Establish challenging KPIs based on data acquired from complaint insights. Integrate prospective plans with business operations at an agreed frequency. Remediate divergences timely by forecasting and tracking key metrics. Fulfil ad hoc requests by providing exec supported data.

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