Richard Hackett Email & Phone Number

Atlanta, Ga, Us

Boston, Ma, Us

Armonk, New York, Ny, Us

Data Platform Services

Armonk, New York, Ny, Us

Charlotte, Nc, Us

● Participate in data analysis and research supporting Consumer Operations and Client Advocacy● Support initial efforts associated with text analytics and data mining with regards to business efficiency● Create a training overview within QlikView for business partners and update business related documents ● Document gaps that need optimization for QlikView and other visualization tools ● Revise SunTrust policy to decrease the volume of client pain points given in the client contact center and branch● Perform root cause analysis and trends on complaint data pulled from Salesforce● Utilize MS Excel tools such as Pivot Tables/VBA to categorize common complaint issues from SunTrust clients● Research and forecast trends in top complaint issues and present recommendations to management● Collect and organize complex data through ad hoc reporting using MS Excel and Power Point to present findings throughout company● Develop proposal for SunTrust’s overdraft policy for clients that overdraft an amount less than $5 will receive a $12 overdraft fee instead of the standard $36 fee

Atlanta, Ga, Us

● Created and edited basic SQL Scripts in Microsoft SQL Server Management Studios and Vertica to retrieve specific data sets from complex databases and other data sources (.CSV files, flat files, .txt files, etc.). ● Performed Data Validation that confirmed data is relevant throughout all databases and data sets.● Calculated general statistics such as averages, variability, variance, and percentages on company data sets and databases by the use of SQL Scripts and Microsoft Excel. ● Generated Pivot Tables and charts in MS Excel to collect, manipulate, and analyze company data.

Cambridge, Massachusetts, Us

-Facilitate and organize bi-weekly team meetings to discuss goals for organization. -Develop and introduce creative games and learning concepts to engage 8th graders in mathematics.-Apply pedagogy principles with Atlanta Public Schools teachers to support learning retention. -Lead discussions on pedagogy of AP to current and new members.-Schedule and plan meetings and events.

Us

-Provided high-quality academic and social support to APS students.-Promoted math literacy and mentorship towards APS and students within the Atlanta metro area.-Wrote monthly stories about experiences and events within TEEMS Americorps program.-Created assessments for APS students to measure progressions of students throughout the 2015-2016 school year.-Engaged in community clean-up events with the Atlanta metro area.-Attained recruitment for new Americorps members by connecting with campus organizations and college students.-Provided service leadership by creating projects and events to promote Americorps and aid communities around Atlanta.

-Facilitated and developed multiple programs that focus on college preparation, business etiquette, and financial literacy for numerous facilities of the Atlanta, DeKalb County, and Cobb County, and Rockdale County Public School Systems.-Developed youth-friendly games designed to educate urban students about financial literacy and mathematics.-Provided a positive leadership model to students through the involvement of Science Technology Engineering Arts and Mathematics (STEAM) applications.

Washington, Dc, Us

-Analyzed data within the Assessment, Cleanup, and Redevelopment Exchange System(ACRES) database, primary database used by EPA Brownfields program.Provided analytical data on hazardous properties through usage of Google Earth and Microsoft Excel.-Facilitated trips to Montgomery Country Recycling Facility with fellow interns to raise awareness on recycling.-Collected information about facilities or sites subject to environmental regulation.-Notified EPA about erroneous data from geospatial data within ACRES.-Provided program information to interested members of the general public.