Richard Hancock Email and Phone Number
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Lead the Payments & Financial Assurance and payments department, overseeing all aspects of financial transactions, reconciliation, and compliance.Develop and implement policies and procedures and controls to safeguard financial assets and ensure accurate financial reporting.Collaborate with cross-functional teams to streamline financial processes and enhance efficiency.Manage relationships with external partners, including financial institutions and regulatory bodies.Provide strategic insights to senior management on financial performance and risk management.
Centrica
View- Website:
- centrica.com
- Employees:
- 18296
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Head Of Payments And Financial AssuranceCentricaCoventry, England, Gb
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Head Of Payments& Financial AssuranceCentrica Dec 2023 - PresentLeicester, England, United Kingdom
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Operational Customer Journeys & Financial Assurance Senior Manager At CentricaCentrica Oct 2021 - Apr 2024Leicester, England, United KingdomAs an operational customer journeys & financial assurance senior manager, I am responsible for leading various teams overseeing and optimizing the end-to-end customer experience, ensuring seamless interactions across various touchpoints. I also manage financial processes to ensure accuracy, compliance, and risk mitigation. Your role involves leading a team, analysing processes and data to identify areas for improvement, collaborating with cross-functional teams, and implementing strategies to enhance both customer satisfaction and financial reliability
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Customer Onboarding, Contract Management & Commisson Senior ManagerCentrica Jul 2021 - Apr 2024Leicester, England, United KingdomI manage the teams who are responsible for the correct setup of all new customers within our business alongside the ongoing health of our contractual portfolio. I also manage the payment of internal and external commission processes.
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Customer Lifecycle & Revenue Assurance Senior ManagerCentrica Oct 2020 - Oct 2021Leicester, England, United KingdomI own the 3 phases of the customers contractual journey across the Centrica Business Solutions Enterprise Energy business. I manage a variety of teams who ensure customers sales are processed onto our system through the energy industry, we are able to offer a comprehensive renewal journey and ensure that if a customer chooses to leave the business we make this as simple and efficient as possible. I also own the Revenue Assurance team who drive controls and process improvement to reduce and remove potential areas of margin leakage.
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Head Of Revenue AssuranceBritish Gas Business Sep 2015 - Oct 2020LeicesterI lead a department dedicated to identifying, removing and controlling areas of margin leakage within British Gas Business.The department consists of a strong management team, a group of analysts based in the UK and a highly trained set of agents based in India. -
Revenue Assurance ManagerBritish Gas Business Jul 2011 - Oct 2020within my current role i depend upon my ability to identify risks to the business, map the process to fix the problem. The solution needs to not only deliver the required margin for the business but also ensure we do not detrimentally impact upon the customers journey.I also have to manage a team of analysts to be able to identify and fix multiple issues at any one time.
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Acount Management Team ManagerBritish Gas Business May 2007 - Jul 2011I managed a team of account managers who serviced British Gas Business Medium enterprise customers.
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BarclaysSales And Service Manager Jul 2001 - May 2007
Richard Hancock Skills
Richard Hancock Education Details
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Woodway Park -
Woodway Park
Frequently Asked Questions about Richard Hancock
What company does Richard Hancock work for?
Richard Hancock works for Centrica
What is Richard Hancock's role at the current company?
Richard Hancock's current role is Head of Payments and Financial Assurance.
What is Richard Hancock's email address?
Richard Hancock's email address is ri****@****s.co.uk
What schools did Richard Hancock attend?
Richard Hancock attended Woodway Park, Woodway Park.
What are some of Richard Hancock's interests?
Richard Hancock has interest in Environment, Children.
What skills is Richard Hancock known for?
Richard Hancock has skills like Team Management, Reducing Margin Leakage, Process Improvement, Statistical Data Analysis, Stakeholder Management, Management, Change Management, Business Process Improvement, Team Leadership, Project Delivery, Business Analysis, Project Planning.
Who are Richard Hancock's colleagues?
Richard Hancock's colleagues are Jodie Sharp, Yvonne Gallacher, Georgia Prowting-Lord, Sarah Ingram, Bobby Grewal, Sam Houston, Peter Curtis.
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Richard Hancock
Director At The Marketing Centre.Leading A Cracking Team Of Portfolio Cmos & Marketing Directors To Help Scale-Up Businesses,On A Flexible Basis. Experienced Board Advisor & Non-Exec.United Kingdom
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