Richard Hare Email & Phone Number

Annapolis, Maryland, United States

• In my role as Problem Management & Continuous Improvement Manager at Collins Aerospace, I played a crucial role in ensuring operational efficiency and quality. Focusing on ISO 9001:2015 standards, I developed the.
• Chaired Daily Operations Briefing to review daily program change orders to systems and platforms to ensure accuracy.
• Chaired Daily Ticket Review Briefing analyzing all new trouble tickets to identify critical incidents impacting customer operations.
• Created SharePoint repository for Problem Management and Failure Review Board Artifacts, including templates.
• Managed the Problem Management and Failure Review Board program.
• Served as the escalation point for Priority 1 incidents and initiated the Failure Review Board/After Action Review process.

Annapolis, Maryland, United States

• As a Business Relationship Manager (BRM) within Technology Support & Operations, I facilitated collaboration between Connected Aviation Solutions (CAS) business units, Executive Leadership, and Engineering and Support.
• Documented non-standard product/service requests in the BRM/Customer Service Request tool and chaired weekly Business Relationship Gating Briefings to verify statuses and set delivery dates.
• Attended business unit senior staff meetings to relay request statuses, product changes, and enhancements across CAS.

Annapolis, Maryland, United States

• As a Senior Business Development Specialist, I had the privilege of playing a pivotal role in global support for airport customer Requests for Proposals (RFPs), Requests for Information (RFIs), and related pursuit and.
• Represented Managed Services globally in briefings on retaining existing business and pursuing new opportunities in the AMERICAS, EMEA, and APAC regions.
• Supported Airports Sales and Account Management by analyzing RFPs from airport customers to develop cost-effective maintenance solutions, ensuring compliance with customer requirements and KPIs.
• Determined staffing needs and job roles for on-site maintenance to meet customer-mandated KPIs and SLAs.
• Created Project Plans and timetables for new airport projects, collaborating with the Project Manager to incorporate them into Collins proposals.
• Developed proposal content, including technical writing, to outline maintenance solutions.

Annapolis, MD

• ARINC Managed Services, LLC provides Break/Fix on-site maintenance and warranty support at airport locations globally. In my support role, I was responsible for generating monthly reports assessing the performance of.
• Spearheaded the identification and collaboration with Mobile Reach to implement a mobile work ticket management application for AMS Field Technicians globally. This initiative modernized the AMS dispatch and ticket.

Annapolis, Maryland, United States

Annapolis, MD

Annapolis, Maryland, United States