Worked as a Help Desk Technician via Auburn’s HelpDesk local clientDeployed and Imaged Mac and Microsoft OS Machines (Laptops, Desktops, AIO’s)Assisted customers on their computers via RDP and Bomgar Handled incoming and outgoing packages for customer and COSAM IT Office orders

Youngest IT Intern in Summer Internship ProgramCompleted Network Diagram of ADTRAN Inc Enterprise Completed SNMP transfer of Nagios to SolarWindsCompleted over Brocade Fiber Cable Upgrade on East Tower Server FarmCompleted SLA Modifications in Oracle Service Cloud for future and existing customersCompleted Remedy TaskForce service tickets for internal affairsAssembling and Disassembly of Windows OS desktop and laptop computersFlashing images on new laptop hard drives for Adtran EmployeesCompleted Cyber Security Udemy training to use applications such as Microsoft Defender, ESET, ForeScout, and KACE.

Signed up 43 Credit Cards in a month, 2nd highest by an individual employee in the District.Maintained a scorecard percentage of 85% for the year.Earned Promotion to Customer Service Specialist at 18. I was the youngest to earn this promotion and act as a backup manager.

I worked a temporary summer internship in the IT Department where I gained first-hand general knowledge of a corporate telecommunications company's front-end and back-end operations. I've received one-on-one training with each of the IT department's managers and completed tasks that align with their specific roles which work together to create a thriving network for all of Adtran's operations.

I originally came into this association as a volunteer for high school credits, but after working five days a week for 2 months straight and completing 100 service hours, I was offered to become a paid employee to help maintain and keep the store running.