Richard Hartl Email and Phone Number
Richard Hartl phone numbers
Performance Profile• As part of the education at Humber College, in 2013 helped to plan, organize, secure funds, and run a not-for-profit event promoting the 2015 Toronto Pan Am and Parapan Am Games – excess proceeds were donated to the Canadian Red Cross• Maintained excellent customer service for clients in often stressful and fast paced environments while setting up, organizing, and operating customized special events• Facilitated travel reservations with clients’ demands for nearly anywhere in the world while also following service policies and doing so under tight time deadlines• Voluntourism experience includes two voyages with Study at Sea through Humber College – in 2010 helping to repair an abused children’s orphanage in Grenada damaged from a hurricane and the next year was in Guatemala to donate supplies to an elementary school and interacted with the children there• Worked with Elections Ontario for the last elections held in the province• Additional volunteer experience with activities at Humber College Lakeshore campus and the recent official unveiling of Toronto's redesigned Queen’s Quay• Currently obtain a First Aid Certification with CPR/AED Level CCore Competencies• Highly proficient in utilizing and troubleshooting various computer programs; MS Office• Superior oral and written communication skills; keen sense for detail• Exceptional interpersonal and customer service skills; conscientious and attentive• Always meet tight time deadlines and work well in all capacities; always organized
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Front Desk SupervisorW Toronto Jan 2024 - PresentToronto, Ontario, CanadaAs a Rooms Coach, responsible for ensuring smooth operations during the shift and that all team members have had a chance to take their breaks. Responsible for ensuring brand standards are being followed and providing coaching in order to guide team in a constructive manner to find a path to success. Major part of my role was to provide support to the team in times where they needed assistance in difficult situations and provide leadership that was always supportive, including in moments where coaching associates was necessary, in order to help them learn from their experiences and improve upon themselves. Also responsible for ensuring all Finance requirements are followed as part of their SRA compliance requirements. Otherwise, role is same as previous Front Office roles where the requirements of both guest satisfaction and hotel finances have to bet consistently without fail.
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AccountantW Toronto Apr 2023 - Jan 2024Toronto, Ontario, CanadaAs a General Accountant, specialized in Accounts Payable, responsible for ensuring that vendors were paid according to their payment terms, that invoices matched purchase orders and receiving records before issuing payments. At each month's end responsible for accruing and re-accruing all unpaid invoices so that costs are assigned to the correct month. Also responsible for ensuring all P-card users have their expenses matched to the correct completed purchase orders. On a weekly basis also responsible for sharing with all buyers their POs that have not had their products received in order to determine what has been received. Also on a weekly basis, responsible for generating Buyer-Receiver reports and determine and flagging to leaders, any instances where PO buyers were receiving their own product as outlined by SRA standards. Finally, other responsibilties included but not limited to, assisting with payment inquiries, clearing exception status payments, issuing manual checks, adding new vendors into PSAP, ensuring POs are closed rather than left open,issuing stop payments and/or re-isssues, reviewing vendor statements, and following SRA standards such as reconciling top 20 vendor statements every other quarter
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Front Desk Overnight SupervisorSt. Regis Hotels & Resorts Apr 2021 - Feb 2023Toronto, Ontario, CanadaAs Manager-on-Duty, responsible during the overnight hours for overseeing the safety, comfort, and security of the entire overnight team as well as for all guests and residents. As team leader, often imperative to rely on the team's expertise, especially with Loss Prevention, when dealing with difficult security related situations. Also responsible for ensuring all Front Desk night audit tasks are complete, which included but was not limited to: utilizing Lightspeed PMS to settle and close folios, placing all valet charges with utmost accuracy, audit financial records for accuracy from all outlets and flagging any discrepancies with the Finance team, also responsible for compiling the Executive Packet and Night Audit packages for the Finance team, also responsbile for completing and issuing to the entire hotel the daily House Briefing, also responsible for generating and sending out various vital reports to other departments just starting their day, and finally responsible to ensure that wake-up call requests are taken and completed with absolute accuracy as no margin of error acceptable here. In addition to all these responsbilities, the duties of a Front Desk Agent would also be applicable -
Front Desk AgentSt. Regis Hotels & Resorts Apr 2019 - Apr 2021Toronto, Canada AreaResponsible for providing guests with positive and pleasant arrival experience while also ensuring proper billing and reservation details are followed to ensure a smooth guest experience. Responsible for following both brand and Forbes five star standards. Also important to coorindate with other departments in ensuring that guests receive a positive experience with minimal or no negative or no impacts. Also responsible for ensuring all guets folios settled and to maintain my own cash float of $2000. A very critical component to the role was to take take immediate action to resolve Service Opportunities so that guests' loyalty can be won back and even be more positively impressed upon. As well, responsible for enrolling guests into Marriott Bonvoy or by thanking guests for their loyalty and to also secure upsells for additional revenue.
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BellmanAdelaide Hotel Toronto (Former Trump Tower Toronto Rebranding To St. Regis) Jul 2017 - Apr 2019Toronto, Canada Area
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Bellman And Minibar AttendantTrump International Hotel & Tower Toronto® Aug 2015 - Jul 2017Toronto, OntarioResponsible for offering unparalleled five-star customer service to each and every guest and resident of the Trump International Hotel & Tower Toronto. Responsible for 100% guest satisfaction, regardless of activity levels or other stressors. Communicate with Front Desk agents the names of arriving guests and any reasons for travel so as to personalize the style of service. Anticipating the needs of guests before they may even realize the potential need. Ensuring that bags in storage are properly tagged and organized, critically important. Responsible for ensuring all mini-bars are fully stocked and displayed to standard -
Banquet HousepersonThe Fairmont Chateau Lake Louise Jul 2014 - Mar 2015Lake Louise, AlbertaResponsible for prepping and operating events throughout the hotel exactly as detailed in each event’s Banquet Event Order, or BEO. This required working in a fast-paced work environment with time management, planning, organization, and anticipating guests’ needs being of the highest importance. Responsible for tearing down, setting up, and resetting events as per each BEO; thereby, ensuring that tomorrow’s morning team is setup for success. Also served in banquet events, this required performing in loud, stressful, and fast-paced service environments requiring clear and consistent communication and teamwork. As a globally recognized Canadian brand of hospitality, excellent customer service and the needs of the guest were always paramount and always upheld. Also often provided function help to the Stewarding department as a van driver -
Special Events Setup CrewWilliam Beasley Enterprises Limited May 2013 - Jul 2014Toronto IslandsResponsibilities include satisfying various and sometimes unexpected client demands and situations while also respecting very tight deadlines. Some days involve four or five events occurring simultaneously, this requires meticulous and methodical preparation and highly integrated teamwork and communication skills. The most critical responsibility is ensuring the safety of guests at all times. This includes guiding large vehicles through dense crowds of guests, safely operating cooking equipment, preventing alcoholic beverages from being removed from licenced areas, and ensuring sanitary food handling and serving.
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Td Travel ConsultantCarlson Marketing Canada Jun 2010 - Jul 20115343 Dundas Street West, TorontoIn-bound call centre, was responsible for making travel arrangements for and assisting TD VISA Travel credit card holders. Included hotel, air, cars, and technical help and questions related to destinations, products, billing charges, and website. Also maintained service script when speaking to clients as per management’s directions and treated clients with superior customer service. This often required quick and effective decision making skills while always being empathetic with clients in sometimes difficult situations. Sometimes had to deal with stressful situations (i.e. client mugged at destination) while always being empathetic with clients and ensuring every need they had was met. As a TICO-certified agent was legally obligated to offer insurance on all bookings and kept notes and records safe as highly sensitive financial data were always being dealt with. Utilized the Sabre Global Distribution System (GDS) to complete all reservations. The company has since re-branded itself as AIMIA. -
Training Department InternTransat Mar 2010 - Apr 2010107-191 The West Mall, Toronto
Richard Hartl Skills
Richard Hartl Education Details
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Humber College Lakeshore CampusCumulative Program Gpa Of 82.5 With Honours -
Humber College North CampusCumulative Program Gpa Of 87.9 With Honours
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Saint Thomas Aquinas Css
Frequently Asked Questions about Richard Hartl
What company does Richard Hartl work for?
Richard Hartl works for W Toronto
What is Richard Hartl's role at the current company?
Richard Hartl's current role is Rooms Coach at W Toronto.
What is Richard Hartl's direct phone number?
Richard Hartl's direct phone number is +164744*****
What schools did Richard Hartl attend?
Richard Hartl attended Humber College Lakeshore Campus, Humber College North Campus, Saint Thomas Aquinas Css.
What are some of Richard Hartl's interests?
Richard Hartl has interest in Children, Politics, Travelling, Environment, Education, Toronto Blue Jays, Reading, New Technologies, Science And Technology, Camping.
What skills is Richard Hartl known for?
Richard Hartl has skills like Teamwork, Event Planning, Time Management, Microsoft Office, Customer Service, Microsoft Excel, Social Networking, Microsoft Word, Customer Satisfaction, Leadership, Event Management, Hospitality.
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Richard Hartl
Strategic Transport Planning, Infrastructure Planning And Sustainability, Chair Of Transport EcologyGreater Dresden Area -
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