Richard Harwell Email & Phone Number

Salem, Oregon, United States

• Lead, plan, develop, organize and evaluate the IS training programs.• Represent the IS training group throughout the organization as needed.• Participate in problem solving PSAs and tickets related to IS training issues.• Coordinate training resources, develops and execute the credentialed trainer program to include onboarding.• Develop a training environment strategy, including coordinating/managing with other stakeholders the training environments, refresh schedules, and developing playground and practice environments.• Coordinate with other non-IS organizational training groups to create and execute the overall vision for training programs.• Collaborate to develop Epic specific training for new employees. Works with team to deliver communication of system enhancements, optimally targeting end users.

Lafayette, Ca / Monmouth, Or (Remote)

• Training of internal staff and end users on HST products• Created HSTuniversity Online Interactive Video Training• Produced over 54 training videos for ASC RCM, EHR and SOCII Compliance

Temecula, Ca / Salem, Oregon (Remote)

• Designed and mocked up ASC Modules consisting of Scheduling, Inventory, Preference Cards, Case History and Costing.• Redesigned and performed UI development of the Patient Chart.• Redesigned Encounter Note for use with multi-specialties, end user customization and standardization (SNOMED CT).• Designed CPOE (Computerized Physician Order Entry).• Product Lead for patient portal design and development.• Training of internal staff, end users and surgeons on new product features

Tampa, Florida

• Designed, implemented, trained and supported Amkai Office and Charts in 10 sites spread out over 7 states.• Managed project planning committees.• Performed level II support assisting level I phone/ticketing support specialists.• Worked directly with Amkai’s developers to improve the product.• Purchased all IT equipment for the organization.

Corvallis, Oregon

• Reseller of Amkai’s EHR and Medical Administrative Software (Amkai Charts and Amkai Office) to clinics and ASC’s.• Reseller of HIS’s, then SMS’s, AdvantX Software for clinics, ASC’s and Surgical Hospitals.• Designed, implemented and trained medical software.• Designed, configured and installed networking hardware & software.• Performed onsite and remote network administration and service.

Wallingford, Ct And Yarmouth, Me

• Started a new territory in Maine. Installed, trained and supported new clients.• Traveled throughout the country installing & training medical offices, surgery centersand surgical hospitals on a custom accounts receivable software package.• Serviced 85 client offices in the Hartford / West Hartford area. Duties included hardware and network configuration, network cabling, installation, training and hardware & software support via phone and onsite.

Computer Science And Education

Microsoft Nt 4.0 & 2000 Microsoft Certified Systems Engineer Boot Camp

Novell 3.12 Certified Network Engineer Training

Computer Engineering