• IT Professional Industry Experience: 3+ years of professional working experience in various IT industrial environments: Google, data reporting, software engineer, web development, database maintenance, QA testing. Experienced with analyzing both functional and non-functional requirements and attributes of a system at every stage of the product life cycle. • Data Analytics and Data Manipulation: Proven working experience as a Data Analyst and technical expertise regarding data models, database design development, data mining and segmentation techniques; the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.• Data Visualization and Reporting Skills: Knowledge BI tools such as Tableau, Python, SAS, Google Data Studio, MS Power BI. • Database Management Skills: Ability to write beginner to intermediate SQL queries, with a fundamental understanding of relational databases. Familiar with SQL Server Database Administration and SSRS Report Development and Administration.• Technical Support and Application: Advanced experience on solving technical issues and processing technical tickets generated by using one or more ticketing systems, providing end user software support or testing software.• Programming Language: knowledge of object-oriented programming (OOP): Java, JavaScript, Python; and functional language, database development, front end, and backend programming (Python, HTML, XML, CSS).• IT Project Analysis and Management: Be familiar with IT practices related to technical business application development, implementation, support, working knowledge of Agile development methodology and SDLC.
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Software Qa DeveloperZerun Technology Development Co., Ltd Feb 2019 - Dec 2019• Conducted audits of the outputs from the Software development cycle for compliance, after-sales service, and regulatory requirements.• Monitored QA Report and Engineering Change Proposal System to ensure timely resolution and the implementation of Corrective Action.• Reviewed new-coming equipment system requirements and designed documents, then documented testing results to optimize QA test cases.• Supported automation and test data management strategies for promoting awareness of testing methodologies and standards.
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Junior Software EngineerLinkedroad Inc. May 2017 - Dec 2018• Assisted in creating/maintaining websites built by HTML, JavaScript• Contributed to the application of ticketing platform, including bug fixes, enhancements and product adjustments with data consolidation and integrity tools (Python).• Managed and maintained databases required by system applications (IBM DB2), and created new functionality and solutions based on business requirements.• Performed regular maintenance on existing websites, including installing and testing updates; diagnosed and troubleshoot problems with web pages.
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Commissions Data AnalystGoogle Feb 2016 - Feb 2017• Participated in projects by analyzing and validating Google internal data by using multiple Google tools and data systems and collaborated with Google Operation Team to make data corrections and ensure accuracy.• Supported Google operation team to build internal using dashboard and technical support team to troubleshoot billing/ticketing system information and profile information.• Applied SQL to maintain data infrastructure and used data mining, model building, and other analytical techniques (Python) to develop new datasets and data-driven solutions for Google Operation team internal system improvement.• Processed system testing documents and data reports, ensured the quality of automated document processing steps and applied Python to perform data visualization for team meeting.
Richard He Education Details
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Management Information Systems, General -
Process Equipment And Control Engineering
Frequently Asked Questions about Richard He
What is Richard He's role at the current company?
Richard He's current role is Data Analyst / Technology Support / Database Management / IT Support / Looking for new opportunities.
What schools did Richard He attend?
Richard He attended Santa Clara University, East China University Of Science And Technology.
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