Strategically Reduced Costs: Spearheaded the cost-effective cloud migration of 15 applications and systems within a 12-month timeframe, resulting in a substantial annual cost reduction exceeding £150k.Innovative Team Leadership: Steered and empowered a diverse team of 50 engineers skilled in DevOps, software development, and data analytics, fostering a culture of innovation and excellence that led to a 25% boost in project efficiency.Efficiency Overhaul: Radically improved the capability and competency of a 50+ member team through successful restructuring, resulting in a 30% increase in productivity and streamlined project delivery.Product Enhancement: Innovatively expanded the flagship product's functionality, integrating sophisticated chatbots, Open Banking integrations, and predictive AI models, which resulted in a 45% increase in user engagement.Strategic Prioritisation: Accountable for prioritizing and delivering changes across diverse teams with different objectives, including cost-saving, product growth, and people strategy, contributing to a 20% increase in overall company efficiency.Customer-Centric Experimentation: Led an agile 'test and learn' team to gain profound insights into customer behavior and trial new technology, driving a 15% improvement in customer satisfaction scores.Automation and Cost Reduction: Implemented 'low code' applications that dramatically reduced development time from 8 weeks to just 1 day, resulting in a remarkable 98% cost reduction.AI Strategy and Delivery: Took the lead in defining Paylink Solutions' AI strategy and successfully built and delivered AI services to the market, boosting revenue by 15% within 18 months.Efficient Sales Automation: Leveraged Zapier and other low-code apps to automate the sales and onboarding process at Paylink Solutions, streamlining operations and reducing errors by 75%.

Entrepreneurial Leadership: Founded the flagship product Embark, conceptualising the idea and securing £500k in funding to develop a cutting-edge SaaS product.Impressive Revenue Growth: Generated an impressive £650k in revenue in the first year, with revenue increasing by a remarkable 110% over the following two years.Vision to Reality: Transformed high-level visions into tangible results while adopting a dynamic "startup" mindset, consistently creating value with every opportunity.Strategic Visionary: Defined an ambitious vision and established relevant KPIs across the company, driving the development of a 1–5-year strategic plan.Effective Team Leadership: Led a high-performing team of product owners, developers, and UX professionals, ensuring alignment with the company's vision and goals.European Market Expansion: Managed the successful expansion of the product into the European market, broadening the company's global footprint.Strategic Partnerships: Took responsibility for strategic partnerships, tech provider relationships, and contract negotiations, facilitating growth and innovation.Talent Strategy Champion: Implemented a comprehensive people strategy across the company, resulting in a 14% improvement in colleague engagement and a reduction in attrition.Cross-Functional Collaboration: Established collaborative relationships with key stakeholders, including the Director of Sales, Finance, and Head of Procurement, to drive organisational success.Financial Expertise: Successfully defined and managed a 3-year budget and P&L forecast, ensuring financial stability and growth.Innovative Product Development: Spearheaded the delivery of revenue-driving features, including an AI-based chatbot, integration with third parties, a decision engine, and an optimized contact strategy.

Financial Success: Secured an impressive budget of over £13 million for the Value Stream, ensuring the interlocking benefits were realised to their fullest potential.Strategic Reporting: Successfully completed board-level reporting on all digital workstreams, providing clear insights into the organisation's digital progress.Efficient Initiative Delivery: Accelerated the delivery of more than 40 business and technical initiatives, resulting in substantial cost savings, improved customer outcomes, and streamlined colleague processes.Innovative Mobile App Creation: Led the creation of the Payplan mobile app, achieving annual savings of £600k while enabling over £10 million in payments to be processed through the app.Optimised Mobile Self-Service: Took accountability for the development and optimisation of mobile self-serve journeys and segmentation, enhancing customer experiences and engagement.Inspiring Leadership: Inspired and empowered your team to think ambitiously when addressing customer problem statements, fostering a culture of creativity and innovation.Regulatory Excellence: Served as a programme manager for several successful regulatory programmes, including the FCA's thematic review, ensuring compliance and organisational integrity.Enhanced Customer Communication: Delivered new communication channels for customers facing financial difficulties, including the implementation of a chatbot and push notification system, improving customer support and engagement.

• Successfully managing the full project life cycle from concept to implementation and post project evaluation for a financial services company specialising in personal financial management• Leading, coaching and mentoring project coordinators to deliver and develop, resulting in reduced induction time and learning curve errors• Defining project initiation documents (PID) and business requirements document (BRD) using SMEs to capture all requirements • Establishing and managing steering level governance groups as principle point of contact for all key stakeholder groups to ensure plans accurately reflect the sponsor's priorities• Effectively applying the company’s methodology and enforcing project standards during day-to-day management of operational aspects of the project and scope• Successfully managing the project, budget and resource allocation plans, and the change control process to ensure all stakeholder requested changes were identified, assessed and prioritised by the programme change control board• Conducting effective stakeholder and client engagement and quality assurance procedures, ensuring the outputs are optimised for customer satisfaction• Managing the Risks, Assumptions, Issues and Dependencies (RAID) activities and undertook remedial actions to mitigate or escalate where necessary• Successfully completing all hand-over processes (support documentation, application training) to operations support team and providing post implementation support • Diligently completed a full post project evaluation with meaningful lessons learned