Richard Heddy Email & Phone Number

New York, Ny, Us

Greater Philadelphia Area

Jersey City, New Jersey

Drove implementation, improvements and maintenance of a new, personal lines, property and casualty policy administration system. Led cross functional project teams on small and large initiatives, through business requirement gathering, cost and time estimation, project and resource planning, development, testing, implementation and warranty period. In charge of analysis of automobile policy reporting to downstream, corporate accounting systems, and ISO Statistical Reporting. Reviewed, scrutinized, prioritized, and delegated tasks to resolve reported defects. Key Accomplishments:Led systems analysis for the private passenger automobile product in the EIS Policy Administration System by defining rating specification and developing Excel test raters in alignment with established state rates and rules to launch the affluent market product in New Jersey and New York while running revision releases for existing states. Collaborated with executives and managers from Product, Actuarial, Operations, and IT to define and prioritize business requirements and specifications, maintaining open and clear lines of communication throughout.Partnered with IT Developers and QA Analysts to review and clarify requirements and devise comprehensive solutions, for new functionality, system limitations and defects.Led analysis, developed cost estimates, project timelines and provided direct, business partner support for the Producer Management Module and its interface with the Corporate Producer Licensing System to manage agencies and producers and validate proper licenses and appointments.Navigated team through migration of a legacy COBOL Policy Administration System to a streamlined and more robust, EIS Group based Policy Administration System, which involved a massive implementation of five lines of business in 50 states to more than 2700 brokers.

Conshohocken Pa

Developed, integrated, and maintained a comprehensive system to process policies and claims for use across multiple lines of business, markets, and delivery platforms. Acted as Project Manager, Senior Developer, Analyst, Production Gatekeeper, and Support Lead. Initiated an enterprise-level version control system. Instructed and coached IT personnel on key system and departmental policies and procedures.Key Accomplishments:Triggered a 20% increase in new business in less than one year through development, back-end system architecture, and introduction of the direct consumer website Good2Go.com, heading system design concepts, changes, and execution to allow full functionality of two direct sales call centers within two months of proposal.Played key role as Lead Developer during critical system integration for three major corporate acquisitions as well as the expansion from three companies serving five states to 13 companies across 23 states.Architected and introduced a corporate Software Development Life Cycle standard in addition to numerous complex reports to support the Underwriting, Claims, and Accounting departments.Acted as liaison to foster productivity, communication, and collaboration between American Independent and the company’s largest IT vendor, Modotech.Integrated third party reporting services such as customer pre-fill data, claims, credit score, driving history, geo-information, and replacement cost estimation, to be used for premium rating and automated underwriting. Instrumental in launching Real-Time Rating enhancements and provided production support for third-party comparative raters and insurance aggregators.

Holmdel, New Jersey

Played multiple roles including Team Lead, Programmer Analyst, and Process Owner. Supported the Property and Casualty Field Rating System used by financial agents and internal corporate users. Facilitated efficient policy quotes and application handling across a range of insurance lines spanning 48 states. Ensured high performance through continuous improvement, maintenance, and user interaction. Designed informative reports and printed quotes. Tasked with software installations, upgrades, beta testing, migrations, and version control. Authored Statements of Work and design documentation as well as unit and system test plans. Coordinated training and demonstrations for UAT and end-users.Key Accomplishments:Spearheaded development and maintenance of an object-oriented system by leveraging expertise in Visual Basic, Sybase, SQL Anywhere, and Crystal Reports.Served as Process Owner in charge of version control for the unit, insuring correct versioning of source code and production files, for weekly releases of the system.Consistently met tight release deadlines while guiding Software Engineers through effective program methodology, prioritization, milestones, and resource allocation.Active participant in the enterprise-wide change management process, insuring software compatibility for the corporate issued, Agent laptops.Involved in pivotal business initiatives to introduce and enhance critical processes such as Automobile Tiering and Credit Score Rating, Homeowner Distance to Shore and Hurricane Deductibles, among others.

Master Of Science (M.S.), Management Information Systems, General

Bachelor Of Science (Bs), Biology, General