Operations Manager
Product Service: Directed and coordinated the operation activities of the office to ensure all orders were processed accurately and quickly to meet the highest customer standards. Directed the ordering, shipping and inventory of product and supplies in an efficient manner.Process Improvement: Responsible for ensuring continued process improvements and efficiencies to meet the customer needs and company goals. Customer Service: Responsible for ongoing customer relationships to ensure satisfaction and provide resource guidance for technical and/or operational concerns. This included the fast resolution of customer problems, while always looking for ways to eliminate similar future problems including involvement from all resources needed. Staff Training: Responsible for training of employee’s on company procedures and products. Supervision: Responsible for 10 direct reports.
