Develop product ranges to maintain market competitiveness and growth. Investigate new product opportunities. Improve brand awareness and expand car parc coverage. Work closely with colleagues to ensure communication and knowledge transfer. Including new part number creation, cross referencing and application identification. Work closely with the purchasing department to maintain strong relationships. Ensure new to range products meet high quality standards. Communicate with suppliers to arrange replacement of any incorrect or faulty products which have been quarantined, including writing reports for technical failures. Resolve enquiries from other departments for any product related issues "being the solution" for technical issues, product identification, cross references. Develop and implement better/more efficient working practises. Product owner for Braking, Transmission, Steering & Suspension & Turbos.

• Full responsibility of 8 Trade Branches and 90 employees ensuring optimal productivity• Excellent results and growth of all branches year to date • Accountability of sales revenue and profit margin across all branches • Sales strategy development, implementation, tracking and analysis • KPI Setting, tracking and achievement for all branches • Stock analysis, management, and process improvement • Implemented new processes and procedures tactfully and passionately• Customer analytics and strategic planning • Outstanding debt management • Development and strengthening of client relationships – full support to BDM team• Regular Strategy and review meetings with directors • On-going market sector analysis • Staff training, development, HR and Recruitment • Development and implantation of visual sales and revenue tracking system • Implemented training initiatives to coach staff on best practices and protocols to enhance profitability• Implementation of COVID safety procedures and training and new business methods of working and adaptation.

• Full responsibility of all business functions • Stock analysis – BI Dashboard designed and implemented to reduce stockholding and increase cashflow • Program to decrease and improve aged debt across the business – reduced by 60% • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.• Supplier visits, relationship building and quality assurance • Support of customer service / account team as needed • Ongoing contribution to purchasing consortium team • Resolved issues quickly through meticulous research and quick decision making.• Led and contributed to market and business development activities, identifying and pursuing new potential client services opportunities.• Increased efficiency, effectiveness, and profitability by managing team productivity, costs and budgets.• Formed and sustained strategic relationships with clients.• Chair of Quarterly Business Meetings • Met individually with employees to offer feedback and insight on job tasks based on careful review.• Developed high-performing teams which consistently exceeded goals, driving revenue and market expansion.• Evaluated departmental performance and developed improvements to key operations.• Provided key influence and support to Branch Managers while overseeing job specifications and budgets.• Improved internal processes and stimulated overall organisational efficiency.• Enhanced brand presence at industry trade shows and events.

• Oversaw sales and marketing operations while developing strategic partnerships.• Achieved a 25% increase in sales and revenue with £11,000,000 in annual sales, through acquisition of failing businesses and turning them into profitable branches.• Ongoing development of MAM ERP Software to meet business needs • Spearheaded development and launch of business management software system - Phocas• Developed systems and procedures to optimise efficiency and quality.• Generated daily operational and sales reports for corrective action or continuous improvement.• Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.• Streamlined operational efficiencies by coordinating staff development and succession planning.• Kept abreast of latest trends and recommended enhancements that would challenge and refine the company's product offerings• Managed and improved various procedures, including requirements, gaps analysis, training and development and new programme rollout.• Enhanced operational performance by developing effective business development strategies, systems and procedures.

• Procured software, hardware and infrastructure required to meet business needs.• Maximised and implemented the business system to drive growth and efficiency savings.• Developed and implemented MAM Autopart and Phocas reports to manage data and keep leadership informed of progress.• Identified, addressed and resolved IT, Network and Telephone issues.• Monitored multiple databases to keep track of all company inventory.• Generated £100,000 in annual savings by implementing new process and reducing wasted stock and resources.• Developed expertise and knowledge in MAM Autopart to ensure consistent delivery of outstanding customer services.

• Diagnosed and resolved System issues within agreed time frames.• Provided efficient and effective support to IT Technicians.• Replaced faulty hardware components efficiently, accurately and within organisation time frames.• Designed and implemented improved software solutions, increasing performance and fixing recurring issues.• Communicated complex technical issues clearly to customers through simple, understandable demonstrations.• Checked systems and backed up devices, ensuring full recovery from unexpected shutdowns and system failures.• Mentored new IT Technicians.• Developed expertise and knowledge in Microsoft operating systems to ensure consistent delivery of outstanding support services.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Supported the maintenance, installation and upgrade of various systems.• Provided technical support to customers, resolving varied issues across internal and external applications.• Provided guidance and support to users on ICT desktop devices, accurately recording all activity and communication within helpdesk software.• Installed and configured desktop devices, associated software and equipment, guaranteeing user-friendly basic training was provided.• Performed regular routine procedures, including software updates, ensuring continued efficient operation and availability of information systems.• Transferred equipment between ICT and user locations to repair and configure using suitable manual handling methods, guaranteeing safety and security.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.

• Asset Management of all new IT equipment.• Updating of organisation database of IT Assets.• Taking deliveries of all new IT equipment