Richard Hope Email and Phone Number

Salesforce Product owner.

Systems : SAP A&R, SAP A&R, IXOS Enterprise Scan, Legacy Mapping, Cognos Report Studio. Key achievements:• Developing new KPI dashboards used by the Senior Management Team on a weekly/monthly basis, rolled out globally to other entities within the TNT business• Creation and implementation of a new ordering process, rolled out across all sites within the UK, contributing to a saving of £600k Per Annum. • Redesigned the invoicing procedure for TNT customers for the UK business. • Implemented and rolled out a new information process flow between systems for TNT’s E-Invoicing system• Created and rolled out a new method of posting all the invoices and credit notes with the UK businessResponsibilities:Business Intelligence:• Business Partnering with the Senior Management Team to identify and apply Business Intelligence requirements• Lead meetings and discussion groups to identify business reporting requirements to increase efficiency and reduce cost• Create and refine reports with existing software for the SMT and business intelligence stakeholders such as the Sales and Operations teams• Coordinated with end users and the development team on testing of new BI solutions• SAP business support for the UK entity• Ensure SAP month end accounting and reporting close down is in line with business requirements and deadline

Systems: Microsoft Windows, Windows Server, Microsoft Office, All end user software, Networking TCP/IP, Active Directory. Key achievements:• Gaining my Microsoft Certified Professional Certification Responsibilities:• Provided technical support to TNT Express UK• Supported the business with out of hours support• Provide 2nd and 3rd line request resolution and desktop application support • Maintain desktop environments to agreed standards• Provide desktop application, laptops, server support

I was a first line support analyst, responsible for over the phone fixes for all uk based pc issues.Responsibilities:• Manage all incoming calls from all UK sites at a rate of approx 1000+ per day• Log all technical support and project calls • Provide timely communication to users by telephone or email• Manage and update all support tickets accurately and detailing progress in timely manner