Richard Howard Email and Phone Number
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Good leaders need the right information to make sound decisions, give appropriate and timely feedback, and to stay ahead of the curve. I've spent most of my career leading people with good data and/or providing data for those who are leading, often times the two have gone hand in hand.Starting my career in a Call Center, I found there was an abundance of data to crunch. Having the ability to build, manipulate, analyze, and leverage the data gave me an edge in leading people and developing my team. As I’ve progressed through my career, from working with Pharmaceutical Manufacturers, to delving into the complex world of digital data, I've developed a real skillset of working with complex data and developing powerful tools for the consumers of the data to make decisions from.
A Place For Mom
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Senior Bi AnalystA Place For Mom Mar 2022 - PresentNew York, Ny, Us
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Senior Manager, Business Insights & AnalyticsGuardian Healthcare Jun 2021 - Mar 2022Brockway, Pa, Us -
Senior Business Intelligence AnalystGuardian Healthcare Nov 2020 - Jun 2021Brockway, Pa, Us
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Senior Business Intelligence AnalystMckesson Aug 2019 - Nov 2020Irving, Texas, Us -
Senior Tableau DeveloperHumana Jul 2019 - Aug 2019Louisville, Kentucky, Us -
Tableau DeveloperLacuna Health Nov 2018 - Jul 2019Louisville, Kentucky, Us -
Consultant, Digital Analytics And Insights (Dcoe)Humana Jul 2018 - Nov 2018Louisville, Kentucky, UsWhile the primary job role is creating self-service Tableau dashboards for internal clients, generally connected to Hadoop environment; I've had a great opportunity to work with Foresee intercept surveys to help bring Digital NPSt and other key digital KPIs to the forefront of the business.
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Senior Consultant, Bss AnalystRxcrossroads Specialty Solutions Aug 2017 - Jun 2018Scottsdale, Arizona, Us• Develop and maintain enterprise level reporting on key process and key performance indicators.• Collaborate with internal and external stakeholders to develop reporting tools that streamline key processes along with drive visibility to important changes in the program's landscape.• Developed operational performance scorecards from the ground up that are now used within more than 15 operational groups. • Developed and implemented executive dashboards that are shared weekly with the internal executive leadership team to track overall organizational performance.• Work to maximize data gathering and aggregating using tools such as; SQL, Tableau, Access, Excel, and PowerPoint.• Serve as a thought leader to internal and external stakeholders to strategize potential opportunities, risks, and challenges. • Develop, prepare, and present to internal and external executive level leaders.• Lead the strategic insights and analytics used for RFPs and go-to-market initiatives.• Serves as a consultant to internal constituents during partnership evaluations to ensure the partner is well vetted prior to selection. -
Brand Support Program ManagerRxcrossroads Specialty Solutions Aug 2016 - Jul 2017Scottsdale, Arizona, Us• Managed a HUB services program of 100+ Supervisors, Subject Matter Experts, Case Managers, Customer Service Representatives, and Nurses.• Managed 6mm in revenue.• Responsible for monitoring and driving financial performance. • Collaborated with Pharmaceutical Manufacturers (Clients) to maximize program effectiveness and efficiency. • Developed and maintained multiple key tools and initiatives for streamlining complex processes including complete daily data QAs, Monthly Dashboards, Case Manager Scorecards, and other key reporting concepts.• Strategically place the right people in the right roles for our team's success as well as their own development. • Collaborated with other internal leaders on best practices across the enterprise.• Stayed closely aligned with market insights and analytics to position supported brands appropriately in the biotech market.• Responsible for preparing and presenting quarterly and monthly business reviews to internal and external executive leadership teams.
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Brand Support SupervisorRxcrossroads Specialty Solutions Feb 2016 - Jul 2016Scottsdale, Arizona, Us• Managed a team of 20+ Case Managers responsible for assisting patients overcome obstacles in receiving needed specialty medications.• Responsible for execution of key performance indicators while working to increase quality of patient contact.• Developed and maintained several key tools (Data & Reporting) for streamlining complex processes.• Shared responsibility for the hiring and retention of quality employees at an enterprise level.• Provided instruction, coaching and motivation to all employees during the shift.• Strategically scheduled team members to maintain optimal staffing levels at all times.
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Enterprise Project TechnicianAdvanced Business Solutions | Louisville It Support & Services Sep 2015 - Feb 2016Louisville, Kentucky, Us -
LogisticsTime Warner Cable Jul 2014 - Sep 2015Stamford, Ct, Us -
Assembly TeamGe Jun 2012 - Apr 2014Boston, Ma, UsContribute at a high level as a part of Assembly to at GE Appliance Park. -
Unit ManagerCiti Mar 2007 - Sep 2011New York, New York, UsLead team of 20 - 25 collections agents responsible for working with card members to find solutions to resolve past due balances. Duties include training and motivating agents, regular developments, as well as monitoring volume and quality of work produced. Responsible for achieving daily/monthly departmental service level results and ensuring appropriate staffing is allocated at all times in order to meet/exceed goal. -
Operations AssistantCiti Mar 2005 - Mar 2007New York, New York, Us
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Workflow CoordinatorCiti Aug 2003 - Mar 2005New York, New York, Us
Richard Howard Skills
Richard Howard Education Details
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University Of PhoenixIt - Computer Programming -
Mckendree CollegeCall Center Leadership
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Indiana University SoutheastSchool Of Business
Frequently Asked Questions about Richard Howard
What company does Richard Howard work for?
Richard Howard works for A Place For Mom
What is Richard Howard's role at the current company?
Richard Howard's current role is Business Intelligence DeveloperCertified Tableau ExpertExperienced People Leader.
What is Richard Howard's email address?
Richard Howard's email address is ri****@****iti.com
What is Richard Howard's direct phone number?
Richard Howard's direct phone number is +150264*****
What schools did Richard Howard attend?
Richard Howard attended University Of Phoenix, Mckendree College, Indiana University Southeast.
What are some of Richard Howard's interests?
Richard Howard has interest in Football, Exercise, Home Improvement, Reading, Sports, Watching Basketball, Watching Sports, Collecting Coins, Cooking, Electronics.
What skills is Richard Howard known for?
Richard Howard has skills like Leadership, Call Centers, Microsoft Office, Computer Hardware, Management, Team Leadership, Team Building, Microsoft Excel, Powerpoint, Customer Service, Windows 7, Microsoft Word.
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