Program manager for Global Labs as a Service – Sustaining Eng. program. Supported Enterprise Storage Division Products’ Total Customer Experience metrics and analysis enhancements and new products. Updated ESD Data Unavailability/Data Loss cost information. Supported project to understand network-related Service Request information to drive corrective action.

Led the establishment of Data Unavailability/Data Loss reporting and analysis across the corporation. Created a database, front ends, and weekly dashboard reporting for ~20 product organizations and supported process development and cross-organizational governance, with ongoing support and enhancements. Provided numerous ad-hoc analyses as required by the businesses, with emphasis on accuracy and turnaround time.

Quality & Reliability Consulting EngineerSpearheaded an effort to bring focus to systems availability of all EMC products, including establishment of definitions, modeling, measurement, and improvement. Worked with all functions including Engineering, Manufacturing, Customer Service, Product Management, Product Marketing, and Professional Services, and in most phases of the product life cycle. Provide reliability support to new products, including reliability goals, allocation, trade-off analysis, testing, and field reliability monitoring. Also provide consulting services as required on a broad range of issues affecting reliability, quality, and risk.

Product Quality and Reliability Manager, Systems Business Unit Led a group responsible for the quality and reliability of new and existing products within the Systems Business, encompassing design-for-reliability programs, product quality and reliability planning, product startup, and field performance analysis. Initiated efforts to establish or update policies for Ongoing Reliability Testing, Process Verification Testing, Process Certification, Customer Audit, and others in a worldwide manufacturing environment. Audited manufacturing plants to assure consistency of product quality measurement and reporting. Provided statistical support in manufacturing process design and improvement.Systems and Software Assessment Engineering Manager, Reliability and Qualification EngineeringManager of a group of professionals supporting multiple business segments in design, development, qualification, positioning, and field analysis of system products, through dependability modeling and analysis. Program Manager of a worldwide Quality and Reliability report. Represented Worldwide Quality and Reliability on Manufacturing R&D committee’s Systems and Software Sector team and led Systems Reliability subsector. Represented Manufacturing on PAC (Pricing and Announcement Committee.Led a working group in developing methods to model systems, using Markov and stochastic Petri Net models and employing tools to obtain numerical results.Manager, Reliability Assessment Engineering, Systems Reliability EngineeringManaged a group in the application of new methodologies for analyzing and modeling early life behavior of products for qualification and life testing. Developed reliability test strategies and plans based on Weibull distributions for components and Non-Homogeneous Poisson Process models for systems, shortening product introduction times. Representative to corporate task forces on Warranties, Reliability Qualification methods, and Quality Information Systems.

Hired by the president to establish manufacturing test capacity and a complete quality system in a start-up telecommunications equipment manufacturer.In 18 months, recruited and staffed an organization for vendor and component engineering, test engineering, quality and design assurance, and established a Quality Management System. With the manufacturing team, established capacity to support $60M annual production.

Established and staffed design assurance, quality assurance and test functions, facilitating company growth from annual sales of less than $1M to $30M. Improved quality and test processes to reduce cycle time by a factor of 10. Initiated product reliability predictions and field assessment to drive improvement of existing and new products. Initiated environmental testing and standards for regulatory compliance.

Manager of Continuation EngineeringResponsible for the support of existing product lines, including incremental designs and enhancements.Manager of Test Engineering Responsible for all aspects of test engineering, including selection, start-up and ongoing management of automated test equipment for manufacturing. Developed testability guidelines for Engineering and established a process for review of new products.Installed the company’s first product in Japan and provided customer training.