Recruited, trained, and evaluated 20 staff members, ensuring alignment with departmental objectives and fostering a culture of excellence. Planned and facilitated leadership development meetings and training sessions, equipping team members with the skills and knowledge necessary for success. Responded to critical incidents and escalated issues, utilizing effective problem-solving skills and maintaining a calm and reassuring demeanor in high-pressure situations. Played a key role in record-high student retention and a historic year 15 of enrollment growth. Aided in management of the largest resident number in ORU history.

As a Mortgage Processor I at Arvest Bank, responsibilities included efficiently and accurately managing mortgage loan applications from initiation to closing. Duties involved reviewing documentation, verifying information, and ensuring compliance with bank policies and regulatory requirements. Collaborated closely with loan officers, underwriters, and other internal teams to facilitate smooth and timely processing of loans. Communicated effectively with clients, providing updates on the status of their applications and addressing any inquiries or concerns. Maintained organized records and files, contributing to the overall efficiency and effectiveness of the mortgage processing workflow.

Responsibilities included providing exceptional customer service and support through various communication channels. Tasks involved handling customer inquiries, resolving issues, and providing information on banking products and services in a professional and courteous manner. Collaborated closely with team members to ensure consistent service delivery and adherence to established procedures and policies. Maintained accurate records of customer interactions and transactions. Demonstrated strong problem-solving skills and the ability to effectively navigate and utilize banking systems and software to assist customers efficiently. Exhibited exceptional sales ability through recommending banking options to meet prospecting customers needs.